Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hobbies and Interests
Generic

Chelsea Jones

Weymouth,MA

Summary

Experienced in Real Estate and Property Management with a passion for serving communities and creating welcoming spaces. Expertise in developing properties that meet residents' needs and foster a sense of belonging and comfort. Dedicated to enhancing quality of living through thoughtful design and attentive management practices.

Overview

10
10
years of professional experience

Work History

Community Manager

Greystar Management
01.2023 - Current
  • Successfully led 2 lease-up sites from start-up to stabilization for a total of 510 units.
  • Facilitated stakeholder communication to address concerns, foster collaborative relationships, and establish shared goals for property performance.
  • Developed and implemented marketing strategies, increasing occupancy rates across multiple properties.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Conducted financial analysis, preparing budgets and monitoring expenses for cost-effective property management.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Coordinated events and initiatives that increased community involvement and strengthened local partnerships.

COMMUNITY MANAGER

MILL CREEK RESIDENTIAL
02.2021 - 01.2023
  • Drives all aspects of community performance and financial success of the Alister Quincy, a 171-unit community in the Faxon woods.
  • Drives, strategizes and reports financial performance to partners
  • Recommends and executes value adding capital projects to protect asset
  • Prepares annual budget along with monthly reforecast and operating reports
  • Leads recruiting, hiring, training and employee cycle to build a successful team
  • Ensures outstanding customer service is delivered to prospects and residents

ASSISTANT GENERAL MANAGER

RELATED
01.2020 - 11.2020
  • Lead as the onsite manager The Paramount, a luxurious, 486-unit, 43 story high-rise centered in the bustling SOMA district of San Francisco. A top of 11,000 sf of commercial space.
  • Successfully managed a team of 20 in Leasing, Concierge, Maintenance, and porters to deliver the highest level of service
  • Guided pricing strategy to stay competitive in our market
  • Diligently maximized NOI by driving revenue regulating expenditures
  • Walked community in all areas to ensure follow through on brand standards
  • Partnered with Maintenance supervisor to complete 4 major capital improvement projects

OPERATIONS MANAGER

AVE Baystreet
06.2017 - 01.2019
  • Headed community operations in relations, finance, asset management and administration. Bay Street is a unique community a-top the Bay Street mall in the scenic bay city of Emeryville. This luxury mid-rise features 284 apartment homes and offered AVE brand corporate short-term housing.
  • Managed property finances: AP, AR, variance reporting, forecasting, annual budget
  • Ensured the pricing strategy for corporate and market rate apartments were accurate
  • Partnered with asset management across teams to complete large capital projects
  • Headed legal matters for the property: evictions, compliance, in step with legal counsel
  • Motivated and coached a team of 12: Leasing/Sales, Maintenance, and Cleaning teams

RESIDENT MANAGER

Riaz Capital
05.2016 - 05.2017
  • The Resident Manager for my home property, while also maintaining a portfolio of sister communities to ensure consistent standards in operations, quality and appeal. My biggest successes in this role:
  • Met goals for lease-up project in contract for sale to close for investors
  • Developed and implemented a lead and inquiry response process for the central office to quadruple response rates and effectiveness

SALES AGENT

Intero Real Estate
05.2015 - 06.2016
  • Licensed Real Estate Agent in the San Francisco Bay Area with experience in 6 closed commercial and residential transactions.
  • Successful marketing, prospecting, and lead management that lead to sales
  • Effective market analysis, contract management, negotiation abilities

PROPERTY MANAGER

California Property Services
05.2015 - 04.2016
  • General Manager of 2 apartment buildings and 1 single-family home, The Camille Residences in Silicon Valley. As the Property Manager of this size community, I was with every aspect of the community.
  • Managed large capital improvements for mid-century community: retrofitting roof to Firestone white surface, solar panel installation, and resurfacing of 2 pools
  • Remodeled units at turn-over: ordering materials, writing speculation packets, scheduling vendors, permitting, and oversaw work to final sign-off
  • Managed filing systems, leasing, move-in/outs processes, and contractors

Education

Bachelor's Degree - American Studies

University of California Davis
Davis, CA
01-2012

Skills

  • Property oversight
  • Team Leadership
  • Financial Operations
  • Project Management
  • Sales and Pricing Strategy
  • Contract Negotiation
  • Business Management
  • Property Management Systems
  • Property Administration
  • Market Analysis
  • Accounts Payable
  • Accounts Receivable
  • Recruiting

Accomplishments

  • Greystar Pillar of Excellence Awards: People and Operational Excellence 2024
  • Team Member Highlight AVE, 2018
  • Company Sales Achiever, Bozzuto 2014


Timeline

Community Manager

Greystar Management
01.2023 - Current

COMMUNITY MANAGER

MILL CREEK RESIDENTIAL
02.2021 - 01.2023

ASSISTANT GENERAL MANAGER

RELATED
01.2020 - 11.2020

OPERATIONS MANAGER

AVE Baystreet
06.2017 - 01.2019

RESIDENT MANAGER

Riaz Capital
05.2016 - 05.2017

SALES AGENT

Intero Real Estate
05.2015 - 06.2016

PROPERTY MANAGER

California Property Services
05.2015 - 04.2016

Bachelor's Degree - American Studies

University of California Davis

Hobbies and Interests

Fitness, Hiking, Home Decor, Travel, Cooking

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