JOSHUA BUSH
Austin,TX
Summary
Dynamic and service-oriented leasing professional with three years of comprehensive experience in property management and hospitality. Proven ability to excel in customer service, lead follow-up, lease administration, resident relations, and front-of-house operations. Recognized for maintaining calm and professional communication while effectively closing leases and ensuring high levels of resident satisfaction. Committed to fostering positive relationships and enhancing the living experience for all residents.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Greystar Management
06.2024 - Current
- Prepare and finalize lease agreements and move-in packages, ensuring a smooth transition for new residents
- Assess and implement marketing and leasing strategies to continuously exceed target 40%
closing ratio and increase property profitability - Greet and qualify prospects, provide community tours, show available apartments, process applications, and conduct credit and background checks
- Follow up with new and renewing residents, address concerns, and coordinate with maintenance to ensure units are in move-in ready condition
- Perform other administrative tasks, such as assisting with rent collection, and maintenance requests.
- Prepare and submit daily and weekly activity reports.
Ground Safety Officer/Flight Operations Coordinator
Lone Star Helicopters
06.2020 - Current
- Assess landing zone suitability, coordination of safety perimeter setup, communicate directly with the flight crew regarding approach, departure, routes for helicopter.
- Loading and unloading of passenger and equipment.
- Provide safety briefing to passengers regarding equipment operation, conduct in and around the aircraft
- Supervise and instruct new ground safety personal on operations
- Ensure proper Weight and Balance loading of the helicopter
- Assess approach and departure directions bases on winds, obstacles, terrain, structures and persons.
- Part-time office assistance to include customer relations, hangar operations, event coordinations.
Hotel Front Desk Manager
Life House Management
07.2023 - 12.2023
- Checked guests in/out; handled phones and email to resolve requests quickly.
- Prepared pre-event communications and coordinated with staff for weddings and large groups.
- Processed authorizations and managed guest folios with accuracy.
Leasing Professional
Greystar Management
12.2022 - 06.2023
- Conducted property tours and secured leases at an East Austin community.
- Logged guest traffic, followed up on leads, and maintained high responsiveness.
- Managed resident requests/complaints and handled office phones.
- Processed lease documents, move-in paperwork, and payment ledgers.
Leasing Consultant
Bell Partners
02.2022 - 09.2022
- Qualified prospects, identified needs, and executed lease agreements in a 400-unit community.
- Tracked leads and follow-ups using RentCafe CRM Flex to maintain pipeline visibility.
- Processed applications, prepared contracts, and recorded payments and deposits.
- Resolved customer concerns with professionalism and empathy.
Leasing Consultant (Temporary)
The Liberty Group
03.2021 - 02.2022
- Supported leasing operations across multiple communities; quickly learned property-specific processes.
- Utilized management software to complete guest cards, applications, and move-in tasks.
- Represented client communities with a professional, service-first approach.
Education
Diploma - Sociology
Vista Ridge High School
Cedar Park, TX01.2020
Skills
- Leasing & Sales
- Lead Follow-Up
- Tours & Move-Ins
- CRM & Guest Cards
- Resident Relations
- Payments & Ledgers
- Phones & Email
- Team Communication
- Software: OneSite, Yardi, BlueMoon, RentCafe CRM Flex
ADDITIONAL EXPERIENCE
- Fire Watch — The Liberty Group, Austin, TX (02/2021–03/2021): Monitored routes for safety during winter storm; reported issues promptly.
- Club Demonstration Services — Costco, Cedar Park, TX (04/2021–09/2021): Product demonstrations; answered customer questions.
- Construction Laborer — CTX Civil Constructors, Lago Vista, TX (10/2020–12/2020): Site cleanup; basic equipment operation.
- Cashier — K&N Management, Cedar Park, TX (09/2019–09/2020): Order taking; payment processing; lobby support.
Timeline
Leasing Professional
Greystar Management
06.2024 - Current
Hotel Front Desk Manager
Life House Management
07.2023 - 12.2023
Leasing Professional
Greystar Management
12.2022 - 06.2023
Leasing Consultant
Bell Partners
02.2022 - 09.2022
Leasing Consultant (Temporary)
The Liberty Group
03.2021 - 02.2022
Ground Safety Officer/Flight Operations Coordinator
Lone Star Helicopters
06.2020 - Current
Diploma - Sociology
Vista Ridge High School
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