Chelsea Jones
Delta by Marriott Dallas Southlake
Grand Prairie
11
years of professional experience
Results-driven hospitality professional with expertise in convention services, group sales, and event management. Skilled in building client relationships, optimizing operations, and executing successful events. Focused on leveraging experience to support organizational growth and enhance customer satisfaction.
Work History
Convention Services Manager
2 Years 1 Month- Received Manager of the Quarter recognition in Q1 2026 for outstanding performance.
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Conducted post-event evaluations, gathering feedback to refine future service offerings.
- Streamlined event planning processes for increased efficiency and reduced overall costs.
- Troubleshot issues that arose during events, implementing quick solutions to minimize disruptions without compromising guest experience.
- Increased revenue through upselling additional services and amenities to clients during the event planning process.
- Maintained detailed records of all events, tracking expenses, invoices, and client preferences for future reference.
- Balanced multiple projects simultaneously under tight deadlines while delivering high-quality results consistently.
Convention Services Manager
4 Years 8 Months- Coordinated logistics for group room blocks to ensure seamless food and beverage service, audio/visual support, and accurate billing.
- Developed and nurtured strong client connections to enhance customer loyalty and retention.
- Coordinated negotiations and established trade room agreements with Southern Methodist University to support academic partnerships.
- Demonstrated extensive departmental knowledge by retaining sole sales manager responsibilities during COVID-19 crisis.
- Formulated and executed new standard operating procedures to enhance operational efficiency during COVID-19 shutdown.
- Expanded role to include various administrative and sales tasks. including administrative support, group sales negotiations, and contracting.
- Honored with Very Important Producer (VIP) status in 2022 for leading sales achievements and driving revenue growth.
Express Meetings Manager
2 Years 10 Months- Oversaw event sales and management for a 300-room property featuring 15,000 sq. ft. of versatile event space.
- Achieved consistent growth by exceeding quarterly sales booking goals for six consecutive quarters.
- Negotiated competitive rates for guest accommodations, meeting spaces, and food/beverage services to optimize client satisfaction.
- Utilized extensive sports market expertise to secure bookings for SMU athletic business.
- Coordinated room blocks, events, and catering for high-profile collegiate teams, ensuring seamless execution and client satisfaction.
- Coordinated comprehensive banquet event order details to facilitate seamless execution, including room setup, food and beverage guarantees, audiovisual support, and billing processes.
- Recognized as Manager of the Quarter for Q2 2018 due to exceptional leadership and performance.
Group Rooms Coordinator
1 Year 8 Months- Formulated and launched effective SOPs tailored for the requirements of the newly created role.
- Monitored and updated knowledge of VIPs and frequent guests to ensure exceptional customer experiences.
- Managed reservation bookings for both individuals and groups. Optimized room sales to increase overall revenue.
- Managed communication between departments to enhance operational efficiency.
- Collaborated with sales team to secure repeat business from clients through exceptional customer service and attention to detail.
- Conducted site tours for potential clients showcasing hotel facilities and amenities tailored specifically towards their needs; this resulted in securing new business opportunities.
Education
No Degree - Communications
Hospitality & Tourism Management Certificate - Hospitality
Skills
Hospitality Industry
Detail-Oriented
Highly Organized
Event Coordination
Strong Work Ethic
Team Player Attitude
Timeline
Convention Services Manager
Delta by Marriott Dallas Southlake
06.2024 - CurrentRead More
Convention Services Manager
DoubleTree by Hilton Dallas Campbell Centre
10.2019 - 06.2024Read More
Express Meetings Manager
DoubleTree by Hilton Dallas Campbell Centre
12.2016 - 10.2019Read More
Group Rooms Coordinator
DoubleTree by Hilton Dallas Campbell Centre
04.2015 - 12.2016Read More
Tarleton State University
No Degree from Communications
Read More
Florida Atlantic University
Hospitality & Tourism Management Certificate from Hospitality
Read More