Chelsea Kappes
Anoka,MN
Summary
Dedicated undergraduate pursuing a Bachelor of Arts degree, with expertise in fostering creativity and collaboration in diverse team settings. Demonstrated skills in effective communication, critical thinking, and teamwork, aimed at gaining practical experience within the museum industry. Passionate about applying academic knowledge to explore varied career paths and contribute to innovative projects.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Midwest Radiology Imaging - The Breast Center
Coon Rapids, MN
05.2018 - Current
- Assist patients in coping with difficult health diagnoses and procedures.
- Conduct investigations to identify issues affecting patient care and concerns.
- Respond promptly to inquiries from patients regarding their care plans and/or upcoming visits.
- Educate patients on available resources and services within their communities.
- Coordinate patient appointments using specialized diagnostic criteria.
- Interact with patients compassionately while maintaining confidentiality.
- Generate diagnostic reports through effective records management.
- Team with various healthcare professionals to enhance patient care quality.
- Coordinate with other health professionals to discuss best practices in patient care.
- Explain policies, procedures and services to patients.
Sales Associate
Hand and Stone Massage and Facial
Maple Grove, MN
08.2017 - 09.2018
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled cash transactions, including counting money and end-of-day register closings.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Attended weekly team meetings to review performance goals and objectives.
Clinic Director
Desired Health Chiropractic
Anoka, MN
01.2016 - 02.2017
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Represented the clinic at community outreach activities such as networking events or speaking engagements.
- Developed relationships with healthcare providers and professionals to sustain a strong referral system.
- Organized special events including patient appreciation days and daily incentives to promote health topics.
- Supervised internal and external communications by answering queries and complaints.
- Directed operations for effective task management.
- Assisted with marketing efforts such as creating brochures or designing promotional materials.
- Attended continuing education and professional development opportunities.
- Collaborated with management on strategic planning initiatives for clinic growth.
- Performed administrative duties such as preparing reports or completing paperwork related to billing or insurance.
- Participated in team meetings related to individual patients' care plans.
Education
Bachelor of Arts - Undergraduate
University of Minnesota
Minneapolis, MN05-2026
A.A.S - Transfer Pathway Student for the U of M
Anoka Ramsey Community College
05-2022
A.A.S - Graphic Design
Minneapolis Business College
12-2008
Skills
- Customer service
- Positive attitude
- Adaptability
- Teamwork
- Cultural sensitivity
- Community outreach
- Analytical thinking
- Conflict resolution
- Strong work ethic
- Documentation proficiency
- Multitasking and organization
- Creativity
- Word
- PowerPoint
- Excel
- Data entry
- Patient assessment
- Patient education
Accomplishments
Phi Theta Kappa, Honor Society
References
References available upon request.
Timeline
Care Coordinator
Midwest Radiology Imaging - The Breast Center
05.2018 - Current
Sales Associate
Hand and Stone Massage and Facial
08.2017 - 09.2018
Clinic Director
Desired Health Chiropractic
01.2016 - 02.2017
Bachelor of Arts - Undergraduate
University of Minnesota
A.A.S - Transfer Pathway Student for the U of M
Anoka Ramsey Community College
A.A.S - Graphic Design
Minneapolis Business College
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