Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Chelsea Knight

Greenwood,SC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at training employees and teaching them how to handle daily operations the correct and efficient way. Outgoing and motivated to always further knowledge and help the team be the best.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager's Assistant

Fatz Cafe
02.2020 - 08.2022
  • Managed 20over phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created Schedules for FOH employees.
  • Ensured restaurant cleanliness
  • Communicated with and interfaced with business owners and community as confidential liaison.
  • Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Received, inspected and verified food and kitchen inventory delivery before storage.
  • Observed established recipes, portions, and methods while cooking food to fulfill guest's preferences.
  • Orchestrated positive customer experiences by overseeing every area of Fatz Cafe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.

Bartender

Fatz Cafe
Greenwood , SC
02.2014 - 02.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Operated efficiently in high-volume setting to prepare and serve more than 20 drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Shift Manager

Pizza Inn
Greenwood, SC
09.2012 - 01.2014
  • Trained and mentored new employees to maximize team performance.
  • Supervised20-25 employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Clothing Manager

Maxway
Greenwood, SC
05.2010 - 07.2012
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Led and developed management team of 10.

Education

Medical Radiologic Technology

Piedmont Technical College
Greenwood, SC

High School Diploma -

Emerald High School
Greewood SC
05.2006

Skills

  • Motivational Leadership
  • Supply Inventory Control
  • Workflow Schedules
  • Customer Loyalty
  • Maintaining Clean Work Areas
  • Food Hygiene and Safety
  • Staff Orientation and Training
  • POS Transactions
  • Directing Team Members
  • Multitasking and Time Management
  • Order Placement
  • Cash Drawer Management

Certification

Serv Save Certified

Timeline

Manager's Assistant

Fatz Cafe
02.2020 - 08.2022

Bartender

Fatz Cafe
02.2014 - 02.2020

Shift Manager

Pizza Inn
09.2012 - 01.2014

Clothing Manager

Maxway
05.2010 - 07.2012

Medical Radiologic Technology

Piedmont Technical College

High School Diploma -

Emerald High School

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Chelsea Knight