Chelsea Kouadio
Houston
Summary
Motivated and reliable professional with strong customer service and leadership experience. Proven ability to manage client interactions, resolve concerns, and maintain organized operations. Experienced in fast-paced environments with a focus on delivering excellent service. Eager to apply communication and organizational skills in a Leasing Consultant position.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Ulta
Houston, TX
08.2025 - Current
- Delivered high-quality customer service by assisting clients with inquiries, purchases, and product recommendations
- Handled high-volume interactions in a fast-paced retail environment while maintaining professionalism
- Managed transactions, returns, and maintained accurate records at point-of-sale systems
- Built positive relationships with customers, ensuring a welcoming and engaging experience
- Resolved customer concerns efficiently and professionally
- Maintained organized and visually appealing store environment
Customer Service Representative
Buffalo Wild Wings
Houston, TX
2023 - 2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided product knowledge to customers, contributing to informed purchasing decisions.
Pharmacy Customer Service Representative
Walgreens
Surprise, AZ
2022 - 2023
- Assisted customers with prescription inquiries and medication information.
- Processed prescriptions accurately using pharmacy management software.
- Maintained inventory levels through regular stock checks and ordering supplies.
- Educated customers on medication usage, side effects, and interactions.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX05-2028
Associate of Arts - Communications
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2025
Skills
- Customer Service & Client Relations
- Strong Verbal & Phone Communication
- Organization & Multitasking
- Appointment Scheduling
- Data Entry & Record Keeping
- Problem Solving & Conflict Resolution
- Attention to Detail
- Professional & Friendly Demeanor
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted products and encouraged customers to upgrade their existing product plans.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Ulta
08.2025 - Current
Customer Service Representative
Buffalo Wild Wings
2023 - 2024
Pharmacy Customer Service Representative
Walgreens
2022 - 2023
Associate of Science - Nursing
Houston Community College
Associate of Arts - Communications
Maricopa Community Colleges, Estrella Mountain Community College