Chelsea Labitad
Vancouver
Summary
Offering customer-centric approach with genuine interest in real estate and property management, eager to learn and develop in this environment. Brings understanding of client relations and proficiency in effective communication and problem-solving. Ready to use and develop interpersonal and organizational skills in Leasing Professional role.
Overview
2
2
years of professional experience
Work History
Leasing Consultant
FPI Management
09.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Treatment Coordinator
Gentle Dental
09.2023 - 09.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Guest Service Agent
Hilton
02.2023 - 06.2024
- Managed check-in and check-out procedures for guests.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Maximized revenue by upselling room upgrades and additional services.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06-2014
Skills
- Customer service
- Adaptability
- Fair housing regulations
- Fair housing policies
- Lease agreements
- Phone and email etiquette
- Property tours
- Maintenance requests
- Clear communication
- Team collaboration
- Interpersonal relations
- Basic mathematics
Accomplishments
2023 Office of the Year for Achievement in Excellence with Customer Care.
Timeline
Leasing Consultant
FPI Management
09.2024 - Current
Treatment Coordinator
Gentle Dental
09.2023 - 09.2024
Guest Service Agent
Hilton
02.2023 - 06.2024
High School Diploma -
Evergreen High School
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