Chelsea Lafontaine
East Hartford
Summary
Dedicated and reliable professional with several years of experience in dining services and resident care. I take pride in creating a welcoming environment, supporting my team, and making sure residents feel comfortable and taken care of. Strong communication skills with a hands-on approach to leadership.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Dining Room Supervisor
The Residence at Glastonbury
Glastonbury
10.2024 - 11.2025
- Oversaw daily dining room operations to keep service running smoothly and efficiently
- Trained and supported staff on customer service, menu knowledge, and expectations
- Set up and organized the dining room to create a welcoming environment
- Built strong relationships with residents and ensured their dietary needs were met
- Created staff schedules and handled shift coverage when needed
- Worked closely with management and kitchen staff to resolve issues quickly
- Led team meetings to communicate updates, goals, and expectations
- Helped coordinate timely food service while maintaining quality standards
- Managed ordering for food, beverages, and supplies
Dining Room Server
The Residence at Glastonbury
Glastonbury
11.2023 - 11.2024
- Provided friendly, attentive service to residents during meals
- Maintained a clean and organized dining area
- Communicated with kitchen staff to ensure accurate orders and dietary needs
- Helped train new servers and supported a team-oriented environment
- Built positive relationships with residents
Dining Room Server
The Hearth
Glastonbury
11.2022 - 11.2023
- Served meals to residents with professionalism and care
- Followed dietary guidelines and safety procedures
- Helped keep the dining room clean and organized
Store Consultant
FedEx Office
East Windsor
02.2020 - 11.2020
- Helped customers choose the right printing and shipping services
- Assisted in training new employees
- Worked with team members to improve workflow and service
- Managed inventory and kept supplies stocked
Quality Control Inspector
Donwell Company
Manchester
07.2012 - 11.2019
- Inspected finished products to ensure they met quality standards
- Checked products during production to catch issues early
- Documented results and reported any problems
- Worked with team members to improve processes and fix issues
Quality Control Inspector
Point Staffing
Manchester
05.2010 - 07.2012
- Performed product checks during production
- Documented results and reported issues
- Trained new employees on quality control procedures
- Reviewed inspection data to identify trends
Education
NIDE Certified - Dementia Professional
National Institution For Dementia Education
08.2025 - 08.2027
East Hartford High School
East Hartford, CTSkills
- Team leadership and staff development
- Scheduling and shift management
- Strong customer service and resident relations
- Clear communication and problem-solving
- Dining room operations and service coordination
- Knowledge of dietary restrictions and food safety
- Conflict resolution and team support
- Inventory control and ordering supplies
- Time management in fast-paced environments
- Attention to detail and organization
- Customer service
Languages
Spanish
Native/ Bilingual
A1
Timeline
NIDE Certified - Dementia Professional
National Institution For Dementia Education
08.2025 - 08.2027
Dining Room Supervisor
The Residence at Glastonbury
10.2024 - 11.2025
Dining Room Server
The Residence at Glastonbury
11.2023 - 11.2024
Dining Room Server
The Hearth
11.2022 - 11.2023
Store Consultant
FedEx Office
02.2020 - 11.2020
Quality Control Inspector
Donwell Company
07.2012 - 11.2019
Quality Control Inspector
Point Staffing
05.2010 - 07.2012
East Hartford High School