Chelsea Leonard
Youngstown,FL
Summary
Results-driven professional with over 10 years in the customer service world, skilled in employee supervision, problem-solving, and inventory management. Committed to fostering a positive work culture while delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
Food and Beverage Manager
Panama Country Club
Lynn Haven, FL
02.2016 - Current
- Led cross-functional teams to enhance operational efficiency and drive project completion.
- Mentored staff, fostering professional development and enhancing team performance.
- Conducted regular performance reviews, providing actionable feedback to promote employee growth.
- Managed budgets effectively, ensuring resource allocation aligned with strategic priorities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Head Bartender
Joes Crab Shack
Branson, MO
08.2010 - 01.2016
- Supervised bar operations to ensure compliance with health and safety regulations.
- Organized staff schedules, ensuring adequate coverage during peak hours for operational efficiency.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
Education
High School Diploma -
Green Forest High School
Green Forest, AR05-2009
No Degree - Equine Science
North Easter Oklahoma A&M
MiamiSkills
- Operations management
- Inventory management
- Food safety compliance
- Ordering supplies
- ABC standards
- Customer service
- Employee supervision
- Training and onboarding
- Team leadership
- Problem-solving
Timeline
Food and Beverage Manager
Panama Country Club
02.2016 - Current
Head Bartender
Joes Crab Shack
08.2010 - 01.2016
No Degree - Equine Science
North Easter Oklahoma A&M
High School Diploma -
Green Forest High School