Chelsea Mack
Summary
Strong leader and problem-solver dedicated to organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strong ability to multitask and well-known for creating positive workplace culture and high-performing teams.
Overview
9
9
years of professional experience
Work History
Bartender
Judd's Downtown
06.2022 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assistant Manager
Outback Steakhouse
01.2018 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Group Reservations Coordinator
Westin Kierland Resort & Spa
06.2014 - 01.2018
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained a continuously high level of productivity
- Resolved various issues and discrepancies for customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2017
High School Diploma -
Deer Valley High School
Glendale, AZ05.2013
Skills
- Customer Service
- Anticipating People's Needs
- Multitasking
- Operational Efficiency
- Team Training
- Computers and Technology
Timeline
Bartender
Judd's Downtown
06.2022 - 06.2023
Assistant Manager
Outback Steakhouse
01.2018 - 09.2021
Group Reservations Coordinator
Westin Kierland Resort & Spa
06.2014 - 01.2018
Bachelor of Arts - Psychology
Arizona State University
High School Diploma -
Deer Valley High School
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