Chelsea Marie Sullivan
San Antonio,TX
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
13
13
years of professional experience
Work History
Barista
University Hospital
08.2023 - Current
- Prepared and served a variety of coffee and tea beverages.
- Maintained cleanliness and organization of the coffee station.
- Assisted customers with menu selections and special requests.
- Trained new baristas on beverage preparation techniques.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated
- Assisted kitchen staff by providing clean tools for food preparation promptly.
- Followed safety protocols to ensure a safe working environment in the kitchen.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Sanitized surfaces after each use following standard sanitation practices.
- Trained new cashiers on system operations and customer service standards.
Barista
Dutch Bros Coffee
San Antonio, TX
02.2022 - 09.2023
- Maintained cleanliness and organization of the coffee station.
- Collaborated with team members to ensure efficient service flow.
- Cash handling and processing money
- Assisted customers with menu selections and special requests.
- Trained new baristas on beverage preparation techniques.
Warehouse Worker
Amazon
06.2021 - 07.2021
- Loaded and unloaded delivery trucks following safety protocols.
- Maintained cleanliness and organization of work areas daily.
- Collaborated with supervisors to improve workflow efficiency.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Assistant Manager, Cashier, Line Prep, Cook
Sully's Deli
12.2017 - 03.2020
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained cleanliness of dishes, utensils, and kitchen equipment consistently.
Crew Member
McDonald's
11.2016 - 07.2017
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and prepared food items efficiently.
- Handled cash transactions and processed customer orders accurately.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Followed health and safety guidelines to ensure food quality standards were met.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Cashier
Spice Rack Deli
06.2013 - 09.2016
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the deli counter area.
- Handled cash, credit, and mobile payments securely and accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of dishes, utensils, and kitchen equipment consistently.
- Followed safety protocols to ensure a safe working environment in the kitchen.
- Monitored cleaning supplies inventory and reported shortages to management regularly.
Education
Certificate of Technical Studies - Computer Information Systems
Codeup
San Antonio, TX 09.2021 - 12.2021
Associate's Degree - Music Business
San Antonio College
San Antonio, TX 01.2018 - 01/2021
High School Diploma -
Churchill High School
San Antonio, TX 01.2011 - 01/2015
Skills
- Microsoft Office
- Software installation
- Technical troubleshooting
- Customer service
- Workflow optimization
- Cash handling
- Inventory management
- Filing systems
- Document management
- Data entry
- Time management
- Team collaboration
- Attention to detail
- Typing and filing
- Typing speed and efficiency
- Fast typing speed
- Retail sales customer service
- Stock management
- Staff training
Personal Information
Date of Birth: 09/22/96
Social Security Number
Upon Request
Work References
- Maria Delgado, Manager at Sully's Deli, (210) 931-6159
- Laura Mountford, Manager at Dutch Bros, (503) 990-5049
- Miyo Snells, Supervisor at Starbucks, (210) 544-7158
Timeline
Barista
University Hospital
08.2023 - Current
Barista
Dutch Bros Coffee
02.2022 - 09.2023
Certificate of Technical Studies - Computer Information Systems
Codeup
09.2021 - 12.2021
Warehouse Worker
Amazon
06.2021 - 07.2021
Associate's Degree - Music Business
San Antonio College
01.2018 - 01/2021
Assistant Manager, Cashier, Line Prep, Cook
Sully's Deli
12.2017 - 03.2020
Crew Member
McDonald's
11.2016 - 07.2017
Cashier
Spice Rack Deli
06.2013 - 09.2016
High School Diploma -
Churchill High School
01.2011 - 01/2015