Chelsea Mathews
Macon,GA
Summary
Dynamic professional with proven strengths in team supervision and customer service. Committed to enhancing operational efficiency and staff development in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant Site Leader
FoamWorks Auto Spa
Macon, GA
08.2024 - Current
- Assisted in managing daily store operations, ensuring optimal staff performance and customer satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Manager
Georgia Bob's BBQ
Forsyth, GA
01.2019 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Westside High School
Macon, GASkills
- Health and safety
- Scheduling expertise
- Team supervision
- Positive attitude
- Teamwork
- Customer service
Timeline
Assistant Site Leader
FoamWorks Auto Spa
08.2024 - Current
Assistant Manager
Georgia Bob's BBQ
01.2019 - 03.2024
High School Diploma -
Westside High School