Chelsea Maurer
Fort Myers,FL
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Bartender
Oar & Iron
Punta Gorda, FL
04.2026 - Current
- Guided customers in menu selections and beverage recommendations to enhance their dining experience.
- Mixed and served a variety of cocktails and beverages efficiently.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored and replenished inventory levels to ensure seamless service during shifts.
- Restocked inventory levels to maintain supply flow during shifts.
- Managed inventory of liquor, beer, wine, and other beverages to support bar operations.
Brand Ambassador
Jzaviea Entertainment
Fort Myers, FL, FL
08.2026 - 10.2026
- Increased sales and brand awareness through face-to-face marketing.
- Promoted positive company image through superior customer service experiences.
- Engaged customers in discussions about products and services. to share information about products and services.
- Utilized sales methods to establish connections with customers. techniques to engage with customers.
- Collaborated with marketing teams to create effective brand messaging strategies.
- Communicated regularly with team members regarding progress updates on projects.
- Participated in team meetings to discuss strategies and share feedback from the field.
Bartender
Indigo Room
Fort Myers, Florida
03.2026 - 08.2026
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area during shifts.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed inventory, restocked supplies, and ensured product availability.
- Trained new staff on bartending techniques and customer interaction standards.
- Handled cash transactions and processed payments accurately at the register.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
Server/Bartender/Key Holder
LakeHouse Kitchen & Bar
Punta Gorda, Florida
11.2022 - 04.2026
- Delivered friendly, efficient service to enhance overall dining experience.
- Supported menu knowledge and daily specials to maximize up-selling opportunities.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in menu knowledge and daily specials, promoting up-selling opportunities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained cleanliness and organization of tables, ensuring a pleasant atmosphere.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints professionally, ensuring swift solutions and fostering positive relationships.
Server
RSW Airport
11.2021 - 11.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed table assignments to enhance guest flow and reduce wait times.
- Trained new servers on menu items and service standards, ensuring consistency in guest experience.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Provided timely food service to enhance dining experience and beverages promptly, prioritizing customer needs to maintain satisfaction.
Line Cook
Downtown House Of Pizza
05.2020 - 11.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Ensured cleanliness and organization of kitchen equipment and workstations, contributing to compliance with safety standards.
- Coordinated with team members to deliver timely service during peak hours, enhancing customer experience.
- Trained new staff on cooking techniques and food safety practices, supporting operational efficiency.
- Maintained cleanliness and organization of kitchen equipment and workstations to comply with safety standards.
Server Trainer
Capone's Coal Fired Pizza
11.2014 - 05.2020
- Mentored staff on menu knowledge and customer service techniques, improving guest satisfaction ratings.
- Implemented best practices for table service and order accuracy, increasing overall operational effectiveness.
- Streamlined communication between front-of-house and kitchen staff, enhancing workflow and reducing errors.
- Regularly assessed and updated training materials to reflect menu changes and industry trends.
- Exemplified food and beverage service standards, instilling knowledge in new servers through hands-on leadership.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Cashier Lead
Jason's Deli
11.2013 - 11.2014
- Supervised daily cash operations, ensuring accurate and efficient transactions to enhance customer satisfaction.
- Trained and mentored new cashiers on procedures and customer service standards, fostering a knowledgeable and customer-focused team.
- Resolved customer inquiries and complaints, maintaining high levels of service excellence.
- Maintained cleanliness and organization of checkout area to enhance customer experience and streamline operations.
- Used POS system to enter orders, process payments and issue receipts.
Education
Diploma -
Coronado High School
Fort Myers, FLSkills
- Brand promotion
- Customer engagement
- Problem resolution
- Team player
- Determined
- Motivated
- Cash handling
- POS operation
- Fast-paced service
- Craft cocktail preparation
- Strong multitasking
Certification
- Safe Food Handling
- Responsible Alcohol Sales
References
References available upon request.
Timeline
Brand Ambassador
Jzaviea Entertainment
08.2026 - 10.2026
Bartender
Oar & Iron
04.2026 - Current
Bartender
Indigo Room
03.2026 - 08.2026
Server/Bartender/Key Holder
LakeHouse Kitchen & Bar
11.2022 - 04.2026
Server
RSW Airport
11.2021 - 11.2022
Line Cook
Downtown House Of Pizza
05.2020 - 11.2021
Server Trainer
Capone's Coal Fired Pizza
11.2014 - 05.2020
Cashier Lead
Jason's Deli
11.2013 - 11.2014
Diploma -
Coronado High School