Chelsea McDonald
Elmira,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Medication Reconciliation Technician
Arnot Ogden Medical Center
Elmira, NEW YORK
03.2016 - Current
- Performed medication reconciliation for inpatients and outpatients.
- Collaborated with pharmacists, nurses, physicians, insurance companies and other healthcare professionals to resolve any issues related to medication management.
- Developed strategies for improving workflow processes related to medication reconciliation services.
- Monitored compliance with quality assurance measures for medication reconciliation services.
- Ensured adherence to HIPAA privacy rules while working with confidential patient information.
- Compiled, reviewed, and updated patient medical records with current medications.
- Assisted in resolving prescription errors or discrepancies.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Attended weekly meetings with pharmacy staff to discuss upcoming changes in drug formularies or policies.
- Created detailed reports summarizing medication reconciliations performed each month.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Promoted clean and sanitary environment by maintaining department equipment.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Verified patient information and documented medication administration accurately in patient charts.
Pharmacy Technician
Rite Aid
Elmira , NY
11.2011 - 03.2016
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Provided education materials about medications to patients upon request.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Received payment from customers and processed credit card transactions when necessary.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Restocked shelves with new supplies of medications as needed.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted in training new employees on pharmacy procedures.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered telephones to respond to questions or requests.
- Established or maintained medications and other patient profiles.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Pet Stylist
Petco
Elmira, New York
06.2006 - 06.2011
- Maintained records of services provided to clients and their pets.
- Assisted in the training of new staff members in proper procedures for handling animals during grooming sessions.
- Provided guidance on breed-specific styles according to customer requests.
- Operated a variety of tools including clippers, scissors, brushes and combs safely.
- Checked for fleas or ticks on each animal prior to beginning any service.
- Greeted customers upon arrival, while providing a safe and secure environment for pets.
- Communicated effectively with clients regarding the progress of their pet's styling session.
- Sanitized work area after each appointment using disinfectant solutions and other cleaning materials.
- Scheduled appointments with clientele for grooming services.
- Ensured that all necessary vaccinations were up-to-date before providing any service.
- Provided suggestions regarding pet nutrition and health care habits.
- Observed all safety protocols while administering treatments such as flea baths or medicated shampoos.
- Ensured that all tools were properly sanitized between uses.
- Monitored animal behavior closely during grooming sessions to reduce stress levels.
- Educated owners on proper maintenance of their pet's coat between professional groomings.
- Assisted in the selection of pet care products based on customer needs.
- Adhered to all regulations set forth by local government agencies related to pet grooming businesses.
- Cleaned cages, kennels, runs, and other areas used for pet care services.
- Demonstrated proper handling techniques when working with animals.
- Responded promptly to customer inquiries via phone or email in a friendly manner.
- Trimmed nails, ears, and fur as needed to maintain pet hygiene.
- Performed bathing and brushing of pets using appropriate grooming products.
- Conducted routine inspections of equipment to ensure safety standards were met.
- Cared for shears, clippers, and other grooming tools.
- Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
- Recorded and tracked treatments electronically, promoted styling and grooming services to current and potential clients and maintained clean and healthy environment.
- Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
- Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Delivered excellent service to pet owners to drive repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled grooming and veterinary appointments for animals.
- Bathed and groomed pets using gentle techniques.
Education
Associate of Science - General Studies
Corning Community College
Corning, NY06-2006
Skills
- Pharmaceutical Calculations
- Drug Interactions
- Clinical Documentation
- Patient interviewing
- Privacy and confidentiality
- Records Updating
- Medical Records Management
- Dosage Calculation
- Patient Care
- Insurance Verification
- Medication Administration
Timeline
Medication Reconciliation Technician
Arnot Ogden Medical Center
03.2016 - Current
Pharmacy Technician
Rite Aid
11.2011 - 03.2016
Pet Stylist
Petco
06.2006 - 06.2011
Associate of Science - General Studies
Corning Community College