Chelsea Melone
Naples,FL
Summary
Dynamic and dedicated professional .
Overview
12
12
years of professional experience
Work History
Server
Michelbobs Championship Ribs
Naples, FL
10.2022 - 03.2026
- Assisted servers in delivering food and beverages to customers efficiently.
- Supported daily operations by restocking supplies and maintaining cleanliness in dining areas.
- Learned menu items and specials to provide accurate information to guests.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
Server
Brookes Burgers
Naples FL
06.2019 - 2021
- Trained new servers on menu items and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Receptionist
Alphas Men Salon
Naples, FL
08.2017 - 01.2018
- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Answered phone calls and addressed customer inquiries, enhancing client satisfaction.
- Coordinated with stylists to optimize appointment flow and service delivery.
- Maintained accurate records of client appointments and services provided.
- Developed a welcoming environment, contributing to positive salon atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Host/receptionist
Campiellos
08.2014 - 07.2015
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest satisfaction.
- Assisted in training new hosts, fostering teamwork and service excellence.
- Handled guest inquiries and concerns promptly, enhancing overall experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
The Boathouse
Naples, FL
06.2014 - 05.2015
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Maintained cleanliness and organization of dining area.
- Handled cash transactions and processed payments accurately.
- Resolved guest complaints promptly to ensure satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Basic
Cape Fear Community College
Wilmington, NCHigh School Diploma -
Wakefield Highschool
Raleigh, NC06.2009
Skills
Exceptional customer service
Cash handling
Professional appearance
Hospitality service expertise
Safe food handling
High volume dining
Team collaboration
Wine service
Multitasking and organization
Dining customer service
Positive and professional
Liquor, wine, and food service
Team player
Reliable and responsible
Warm and friendly
Adaptable and flexible
Multitasking Abilities
High energy and stamina
Team leadership
Cool under pressure
Excellent communication
Timeline
Server
Michelbobs Championship Ribs
10.2022 - 03.2026
Server
Brookes Burgers
06.2019 - 2021
Receptionist
Alphas Men Salon
08.2017 - 01.2018
Host/receptionist
Campiellos
08.2014 - 07.2015
Server
The Boathouse
06.2014 - 05.2015
Basic
Cape Fear Community College
High School Diploma -
Wakefield Highschool