Chelsea Melson
Frankford,DE
Summary
Proven track record in enhancing workflow and customer satisfaction at Denise Beam State Farm, showcasing strong organization and exceptional customer service skills. Expert in document management and strategic planning, I significantly contribute to productivity and client retention. Licensed in Property, Casualty, Life, and Health Insurance in Delaware, I excel in high-stress situations, prioritizing work efficiently.
Overview
9
9
years of professional experience
Work History
Office Representative
Denise Beam State Farm
09.2021 - Current
- Streamlined office processes for improved workflow and increased productivity.
- Enhanced customer satisfaction with prompt resolution of issues, fostering a positive brand image.
- Utilized [Software] to maintain detailed files of company personnel and client accounts.
- Focused on customer retention through relationship building and excellent after-sales support, ensuring long-term success for both clients and the company.
Sales
G&E Hocker's Supermarket
04.2015 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Indian River High School
29722 Armory Rd. Dagsboro De 1993906.2010
Skills
- Strong Organization
- Document Management
- Research abilities
- Positive Attitude
- Customer Service
- Time Management
- Prioritizing Work
- Strong Problem Solver
- Strategic Planning
- Payment Processing
- Team Bonding
- Licensed Insurance Agent in Property and Casualty along with Life and Health for State of Delaware
Timeline
Office Representative
Denise Beam State Farm
09.2021 - Current
Sales
G&E Hocker's Supermarket
04.2015 - 06.2021
High School Diploma -
Indian River High School
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