Chelsea Mensah
Alexandria,VA
Summary
Dynamic Assistant Manager with a proven track record at Jersey Mike's Subs, excelling in customer relations and financial management. Spearheaded initiatives that significantly enhanced customer loyalty and operational efficiency. Skilled in MS Office and team leadership, adept at fostering teamwork and collaboration. Achieved remarkable improvements in service quality and financial accuracy, ensuring an exceptional customer experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
08.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed front desk operations, including greeting clients and handling a multi-line phone system, ensuring smooth communication flow.
Education
Nursing -
Northern Virginia Community College
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Google Drive
- Team Leadership
- Computer Skills
- Time Management
- Organizational Skills
- Documentation And Reporting
- MS Office
- Team building
- Work Planning and Prioritization
- Active Listening
- Teamwork and Collaboration
- Customer Service
- Financial Management
- Multitasking
Reference
John judkins
judkinsjrjohn@gmail.com
5712013716
Timeline
Assistant Manager
Jersey Mike's Subs
08.2019 - Current
Nursing -
Northern Virginia Community College
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