Chelsea Mitchell-Smith
South Portland,Maine
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
04.2016 - 07.2022
- Used initiatives, independent judgment, discretion and decision-making skills to perform a variety of duties and to solve problems
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Created, implemented and managed a high-impact outside sales plan to capitalize on current and new business opportunities.
Management Trainee/Management Assistant
Enterprise Rent-A-Car
01.2015 - 04.2016
- Utilized spread sheets to track sales figures, branch growth and income for the branch.
- Assisted with onboarding of new employees by providing training and development resources.
- Effectively communicated with customers, vendors and co-workers to maximize sales, customer service experience, and operational plans.
Server/Trainer
Sea Dog Brewing Company
09.2006 - 12.2014
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Built and maintained professional relationships with vendors and suppliers.
Cards Account Manager
Emburse
07.2022 - Current
- Educated clients on new products or services to increase customer engagement and build loyalty with brand
- Facilitated client satisfaction and renewed customer relations to drive 54% YoY and 105% YTD growth in Emburse card sector
- Developed and implemented strategies to increase client retention.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science in Fashion & Retail Merchandising -
Lasell College
Newton05.2013
Skills
- Microsoft Office: Word, PowerPoint and Excel
- Account Development
- Issue Resolution
- Strategic Planning
- Customer Portfolio Management
- Cross-Functional Collaboration
Accomplishments
- Consistent winner of Business Corporate Assistant Manager for growth within new and current accounts
- Supervised team of 30 staff members.
- Consistently surpassed card charge volume goal by 5% for 5 consecutive quarters
Timeline
Cards Account Manager
Emburse
07.2022 - Current
Assistant Manager
Enterprise Rent-A-Car
04.2016 - 07.2022
Management Trainee/Management Assistant
Enterprise Rent-A-Car
01.2015 - 04.2016
Server/Trainer
Sea Dog Brewing Company
09.2006 - 12.2014
Bachelor of Science in Fashion & Retail Merchandising -
Lasell College
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