Chelsea Montalbo
Summary
Results-driven professional committed to organizational growth and expansion. Leverages extensive experience in [specific industry or skill area] to enhance skills while embracing new challenges within a reputable organization. Proven ability to collaborate effectively and drive initiatives that align with company goals. Passionate about delivering impactful solutions that foster personal and professional development.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Baylor Scott and White Cameron, TX
06.2024 - Current
- Proficient in data entry with an emphasis in medical care
- Provides clerical support for an assigned department or area and coordinates daily patient activity.
- Provides clerical support to ensure department or area efficiency.
- Promptly answers and screens phone calls for the area, routing calls as appropriate within established customer service guidelines.
- Promptly obtains and verifies patient insurance information.
- Accurately and promptly schedules, reschedules and cancels physician appointments so as to maximize resource utilization of senior staff for optimum efficiency.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Behavioral Aide
Cameron ISD, Cameron, TX
01.2023 - Current
- Assist a small group of students or an individual student in a particular task planned and assigned by teacher or other professional worker.
- Accompany and/or assist mainstreamed student in regular classroom and in other integrated/mainstreamed settings.
- Prepares instructional materials, correct student work, records grades, etc. at the direction of the teacher.
- Assist with implementation of student’s behavior management program; if necessary, intervene and/or physically contain a student, under the direction of the supervising teacher or administrator, in situations as necessary.
- Supervise and monitor students to insure appropriate behaviors and help to curtail inappropriate behaviors.
- Participate in scheduled inservices and staff development activities when directed.
Paraprofessional
Rogers ISD, Rogers, TX
10.2022 - 12.2022
- Assisted SPED teacher with paperwork and documentation for students.
- Monitored students in classroom settings.
- Assisted students with tests, assignments, classwork.
- Involved in staff meetings and collaborated with teachers on success for the students.
- Professional development meetings and online professional development to become more successful in helping the students succeed.
Patient Service Specialist
Baylor Scott and White, Temple, TX
02.2014 - 08.2015
- Provides clerical support for an assigned department or area and coordinates daily patient activity.
- Provides clerical support to ensure department or area efficiency.
- Promptly answers and screens phone calls for the area, routing calls as appropriate within established customer service guidelines.
- Promptly obtains and verifies patient insurance information.
- Accurately and promptly schedules, reschedules and cancels physician appointments so as to maximize resource utilization of senior staff for optimum efficiency.
Education
General Basic studies -
Temple College
Temple, TXHigh school diploma - undefined
Bellaire High School
Bellaire, TX08.2010
Skills
- Organized scheduling coordination
- Ensuring confidentiality in patient care
- Verification of insurance coverage
- Integrity in professional conduct
- Knowledgeable in medical terminology
- Service excellence
- Proficient in conflict management
- Proficient in task management
Timeline
Patient Service Specialist
Baylor Scott and White Cameron, TX
06.2024 - Current
Behavioral Aide
Cameron ISD, Cameron, TX
01.2023 - Current
Paraprofessional
Rogers ISD, Rogers, TX
10.2022 - 12.2022
Patient Service Specialist
Baylor Scott and White, Temple, TX
02.2014 - 08.2015
High school diploma - undefined
Bellaire High School
General Basic studies -
Temple College
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