Chelsea Morales
Houston
Summary
Dedicated and friendly with a combined 5 years of providing exceptional customer service in fast-paced environments. Strong multitasking abilities and a proven track record of accurately handling large amounts of money. Excellent communication skills and a positive attitude contribute to creating a welcoming and efficient experience for everyone.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Associate
In n out
Houston
11.2021 - Current
- Facilitated training for associates during high-traffic periods, enhancing service quality.
- Collaborated with associates to streamline operations during peak hours
- Handled customer inquiries, complaints, and special requests with strong communication skills
- Provided excellent customer service by resolving issues and answering inquiries related to transactions .
- Provided friendly and attentive customer service, ensuring a positive dining experience for guests
Front Office Secretary
JFM Tire company
Houston
07.2023 - 10.2025
- Scheduled appointments and meetings for management team efficiently.
- Greeted visitors warmly and announced their arrival to appropriate personnel.
- Maintained front desk to provide positive first impression.
- Provided a friendly greeting to visitors, ensuring a positive experience. warmly and announced their arrival to appropriate personnel.
- Resolved customer complaints in a professional manner while following established procedures.
- Oversaw front desk area, creating a positive first impression for guests. to provide positive first impression.
Education
High school diploma -
Aldine High School
07.2020 - 05.2023
Skills
- Customer service
- Calendar management
- Issue resolution
- Microsoft Office
- Problem solving
- Adaptability
- Bilingual
- Effective communication
- Verbal communication
- Team development
- Team development
Languages
English, Spanish
Timeline
Front Office Secretary
JFM Tire company
07.2023 - 10.2025
Associate
In n out
11.2021 - Current
High school diploma -
Aldine High School
07.2020 - 05.2023