Chelsea Nettles
Lenior,NC
Summary
Dynamic General Operations Manager with a proven track record at Dunkin' Donuts, excelling in operational efficiency and team leadership. Expert in inventory management and performance monitoring, I successfully implemented systems that reduced waste and enhanced service delivery. Committed to fostering employee motivation and driving continuous improvement in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
General Operations Manager
Dunkin' Donuts
Morganton, NC
2024 - 2025
- Oversaw daily operations to ensure efficient workflow and optimal customer service.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Trained and mentored staff on operational procedures and best practices for consistency.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Developed training materials to enhance employee onboarding and skill development programs.
- Coordinated with suppliers to maintain product quality and timely replenishment of inventory.
- Led team meetings to communicate objectives, address challenges, and foster collaboration.
- Enhanced operational efficiency by implementing process improvements based on feedback and data analysis.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Kitchen Staff Member
1841 Cafe
Lenoir, NC
2024 - 2025
- Prepared and assembled food items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen and dining areas to ensure compliance with health regulations.
- Assisted in inventory management by monitoring stock levels and notifying supervisors of shortages.
- Collaborated with team members to streamline workflow during peak service hours, enhancing efficiency.
- Operated kitchen equipment safely, demonstrating knowledge of proper usage and maintenance procedures.
- Supported training of new staff on kitchen protocols and safety measures to promote team competency.
- Implemented feedback from supervisors to improve food presentation and quality consistently.
- Contributed to menu planning discussions by providing insights based on customer preferences and trends.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Bartender
Styles Tavern
Morganton, NC
2023 - 2025
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Engaged with customers, providing excellent service and fostering a welcoming atmosphere.
- Collaborated with kitchen staff to synchronize food and drink orders for timely service delivery.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Mobile Expert
T-Mobile
Hickory, NC
01.2021 - 10.2024
- Delivered exceptional customer service by addressing inquiries and providing product knowledge.
- Assisted customers in selecting mobile devices and plans tailored to their needs.
- Collaborated with team members to maintain store presentation and inventory management.
- Educated customers on device features, ensuring understanding of technology benefits.
- Efficiently managed customer problems, increasing satisfaction.
- Participated in training sessions to stay updated on new products and promotions.
- Implemented sales strategies that contributed to achieving team goals and targets.
- Supported operational tasks, including cash handling and transaction processing accurately.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Social Media Manager
Awakened Naturals
Remote
2020 - 10.2023
- Developed engaging social media content aligned with brand messaging and audience interests.
- Managed daily social media posts across multiple platforms to enhance audience engagement.
- Analyzed performance metrics to refine strategies and improve content reach and effectiveness.
- Collaborated with cross-functional teams to create integrated marketing campaigns promoting product launches.
- Monitored industry developments to ensure timely adjustments in social media strategies and tactics.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Receptionist/inventory Clerk
Boat N RV Superstore
Ridgeland, SC
2015 - 2021
- Managed front desk operations, ensuring efficient guest check-ins and appointments.
- Coordinated communication between departments to enhance customer service experiences.
- Assisted in maintaining office supplies and inventory for seamless daily operations.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Supported event coordination by preparing meeting spaces and managing schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Hutchins Homeschool
General Studies
Asheville-buncomb Tech
Asheville, NCSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
Timeline
Mobile Expert
T-Mobile
01.2021 - 10.2024
General Operations Manager
Dunkin' Donuts
2024 - 2025
Kitchen Staff Member
1841 Cafe
2024 - 2025
Bartender
Styles Tavern
2023 - 2025
Social Media Manager
Awakened Naturals
2020 - 10.2023
Receptionist/inventory Clerk
Boat N RV Superstore
2015 - 2021
High School Diploma -
Hutchins Homeschool
General Studies
Asheville-buncomb Tech