Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Font

Pearl River ,LA

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Operations Manager

Waffle House
03.2024 - 04.2025
  • Supervised staff of 30 and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Irrigation Contractor

Clegg's Nursery
03.2021 - 03.2024
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.

Flex Lead & Driver

Reginelli's Pizzeria
09.2020 - 08.2023
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Assisted in restaurant operations when needed, contributing to overall team efficiency and productivity goals attainment.

Assistant General Manager

Taco Bell
05.2018 - 06.2020
  • Supervise all employees to ensure an optimal guest experience.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Pharmacy Assistant

Walgreens
08.2016 - 12.2019
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

Education

Bachelor's degree - Biology

University of New Orleans
New Orleans, LA
05.2020

Skills

  • Problem-solving
  • Customer service
  • Operational efficiency
  • Employee relations and conflict resolution
  • Inventory management
  • Policies and procedures implementation
  • Schedule management

Certification

  • ServSafe Present
  • Driver's License
  • Food Handler Certification
  • Bartender License
  • CPR Certification May 2023 to May 2025
  • TWIC Card May 2022 to May 2025

Timeline

General Operations Manager

Waffle House
03.2024 - 04.2025

Irrigation Contractor

Clegg's Nursery
03.2021 - 03.2024

Flex Lead & Driver

Reginelli's Pizzeria
09.2020 - 08.2023

Assistant General Manager

Taco Bell
05.2018 - 06.2020

Pharmacy Assistant

Walgreens
08.2016 - 12.2019

Bachelor's degree - Biology

University of New Orleans

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James Font