Chelsea Page
Kalamazoo,MI
Summary
Enthusiastic customer service, analyst professional with a background spent processing multi-state and global payrolls, with customer and client assistance. A dedicated hardworking specialist focused on maintaining company policies and procedures while promoting a vast knowledge of guidelines and wage regulations.
Overview
9
9
years of professional experience
Work History
Payroll Analyst
Eaton
01.2022 - Current
- Reconciled general ledger accounts related to payroll liabilities, providing accurate financial reports for management review.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Created financial strategies to optimize portfolio performance and reduce risk.
Customer Service Analyst
PNC Bank
03.2015 - 12.2022
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
- Managed escalated customer complaints to successful resolution, ensuring satisfaction and continued loyalty.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collaborated cross-functionally to develop strategies for continuous improvement in service quality.
Education
BBA - Business
Western Michigan University
Kalamazoo, MI04.2024
Skills
- Document Management
- Office systems management
- Problem-Solving
- Certification in Risk Management Assurance (CRMA)
- Business Development
- Exceptional Microsoft Excel skills
Timeline
Payroll Analyst
Eaton
01.2022 - Current
Customer Service Analyst
PNC Bank
03.2015 - 12.2022
BBA - Business
Western Michigan University
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