Chelsea Palmer
Logansport,IN
Summary
Dynamic Truckload Account Specialist with a proven track record at Molo Solutions, excelling in customer relationship development and Microsoft Office proficiency. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Known for outstanding organizational skills and adept at conflict resolution, consistently fostering strong client and vendor relationships.
Overview
6
6
years of professional experience
Work History
Truckload Account Specialist
Molo Solutions
Chicago, IL
08.2022 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
PBX Supervisor
West Florida Hospital
Pensacola, FL
05.2018 - 11.2021
- Participated in recruitment efforts, selecting candidates with strong technical skills and a commitment to excellence in customer service.
- Complied with industry regulations and company policies consistently when conducting daily tasks.
- Facilitated open lines of communication between departments by effectively handling internal calls.
- Streamlined operations for increased productivity by implementing optimized call routing strategies.
- Enhanced customer satisfaction by efficiently managing and resolving PBX-related issues.
- Established efficient workflows and standardized processes, contributing to an organized work environment for the team.
- Conducted regular performance reviews, offering guidance and support for continuous professional growth among staff members.
- Supported seamless communication within the organization through effective management of the company''s telecommunication infrastructure.
- Increased team performance by providing comprehensive training on PBX systems and best practices.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Connected callers with appropriate professional, department, or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NH06.2022
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Customer Engagement
- Documentation skill
- Recordkeeping abilities
- Schedule Coordination
- Organizational Skills
- Clear Communication
- Decision-Making
- Relationship Building
- Microsoft Office
- Documentation and Recordkeeping
- Customer Relationship Management
- Conflict Resolution
Timeline
Truckload Account Specialist
Molo Solutions
08.2022 - Current
PBX Supervisor
West Florida Hospital
05.2018 - 11.2021
BBA - Business Administration
Southern New Hampshire University