CHELSEA PARKER
Tommy’s Express Car Wash
Houston,TX
2027
years of professional experience
Customer-focused management and financial services professional with 10+ years of experience in customer relations, sales, financial services, administrative operations, and team leadership. Experienced in building client relationships, resolving complex customer concerns, managing daily operations, training teams, and maintaining accuracy in fast-paced environments. Completed required Texas real estate pre-licensing coursework and currently preparing for the Texas Real Estate Sales Agent licensing examination.
Work History
Assistant General Manager
1 Year 6 Months- Supervise and support a team of approximately 14 employees, including training, scheduling, coaching, and performance management
- Implemented training programs for new hires, improving service consistency.
- Monitored inventory levels and coordinated supply orders to minimize downtime.
- Lead daily operations for a high-volume customer service environment while supporting sales, membership growth, and overall site performance.
- Assist with resolving escalated customer issues while maintaining professionalism and protecting the customer experience.
- Train team members on customer engagement, sales practices, operational procedures, and company standards.
FINANCIAL CONSULTANT LEAD
- Oversee banking operations ensuring regulatory compliance and accuracy.
- Train and supervise new staff on customer service and banking policies
- Handle customer escalations with professional and timely solutions
- Manage vault cash, audits, and branch transactions
BURSAR ADMIN ASSISTANT
4 Years- Provided administrative support in managing student accounts and data entry.
- Communicated daily with students and staff regarding payment issues and financial records.
- Processed high-volume financial transactions with precision and confidentiality.
CALL CENTER BANKER LEAD
4 Years- Oversaw data management for account openings, closings, and reporting accuracy.
- Assisted customers with banking products and insurance-linked financial services.
- Supervised a team of 15/ operations and ensured compliance with financial policies
Education
ASSOCIATES IN BUSINESS
Texas Real Estate Sales Agent Coursework Completed - Licensing Examination Pending
SECONDARY SCHOOL
Skills
Data Entry & Record Management
Banking Operations & Cash Handling
Administrative Operations
Client Relations & Customer ServiceSales
Lead ConversionBusiness DevelopmentRelationship ManagementNegotiation
Team Leadership & Training
Administrative Operations
Marketing & Promotions
Scheduling & Workforce Management
Compliance & Risk Management
Cash & Transaction Management
Data Entry & Record Management
Timeline
Assistant General Manager
Tommy’s Express Car Wash
03.2025 - CurrentRead More
BURSAR ADMIN ASSISTANT
Community College of Philadelphia
01.2019 - 01.2023Read More
CALL CENTER BANKER LEAD
Bryn Mawr Trust
01.2015 - 01.2019Read More
Tallwood High School
SECONDARY SCHOOL
Read More
Community College of Philadelphia
ASSOCIATES IN BUSINESS
Read More
FINANCIAL CONSULTANT LEAD
Cy-Fair Federal Credit Union
2023 - 2025Read More
Champions School of Real Estate
Texas Real Estate Sales Agent Coursework Completed from Licensing Examination Pending
Read More