Chelsea Passmore
Kellyville,OK
Summary
Results-driven professional with a track record in customer service excellence and effective communication. Skilled in resolving conflicts and providing constructive feedback, ready to leverage expertise to drive team performance and operational improvements.
Overview
16
16
years of professional experience
Work History
Supervisor
CommunityCare
Tulsa, Oklahoma
11.2021 - Current
- Facilitated open communication among team members to enhance collaboration and resolve conflicts.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented operational policies and procedures to enhance efficiency and accuracy of workflows.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed performance metrics to identify areas for further time efficiency improvements.
Team Lead
Walmart
Sapulpa, Oklahoma
11.2019 - 11.2021
- Trained new staff on customer service protocols and best practices.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Mentored team members to enhance professional development and accountability in the workplace.
- Managed a team of associates by giving daily tasks, following up, assisting where needed, and working as a team to complete tasks.
Department Manager
Walmart
Sapulpa, Oklahoma
05.2010 - 06.2016
- Manage team of associates
- Customer Service
- Daily sales reporting
- Tasks to be given, followed up on and completed in a timely manner
- Managed inventory control processes to maintain stock levels and product availability.
Education
Certificate 2 Yr - Criminal Justice
Central Tech
Sapulpa, OK05-2012
High School Diploma -
Sapulpa High School
Sapulpa, OK05-2010
Skills
- Employee performance management
- Customer service excellence
- Inventory control
- Conflict resolution
- Team leadership
- Coaching and mentoring
- Communication skills
- Priority management
- Employee development
- Performance management
- Reliability
Timeline
Supervisor
CommunityCare
11.2021 - Current
Team Lead
Walmart
11.2019 - 11.2021
Department Manager
Walmart
05.2010 - 06.2016
Certificate 2 Yr - Criminal Justice
Central Tech
High School Diploma -
Sapulpa High School