Chelsea Pflugrad
Lansing
Summary
Dedicated professional with a strong background in customer service and organizational skills. Proven ability to maintain accurate records, adhere to hygiene standards, and provide compassionate care, ensuring a positive client experience. I am seeking a position as a dental assistant in your practice.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Licensed Cosmetologist/Hair Designer
Salon VivEsta
Lansing
03.2024 - Current
- Created customized hair designs for clients based on their preferences and style goals
- Demonstrated expertise in working with a wide variety of hair types while maintaining strict compliance to hygiene standards, safety protocols, and professional ethics
- Provided excellent customer service to develop long-term client relationships while maintaining accurate client records including: service history, product recommendations, preferences, and allergies
- Maintained a clean and organized work station while managing an inventory of salon supplies to ensure availability when needed
Shift Team Lead - Busser/Server
Cheddar's Scratch Kitchen
Lansing
07.2023 - Current
- Cultivated a positive work culture that encourage teamwork and innovation
- Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
- Handled transactions accurately using a POS system and maintained a balanced cash drawer
- Provided recommendations to customers based on preference and dietary needs, as well as, resolving customer complaints/concerns promptly and professionally
Veterinary Assistant
East Brainerd Animal Hospital
Chattanooga
01.2017 - 01.2021
- Provided compassionate care to animals by monitoring their health and behavior, administering medication, assisting in dental cleanings, surgical procedures, and immunizations
- Educated pet owners on proper nutrition, medication administration techniques, and post-operative care instructions
- Aided in radiographic procedures by positioning animals correctly and operating x-ray equipment under veterinarian supervision
Registered Dental Assistant
Deerhaven Family Dentistry
Traverse City
05.2013 - 11.2015
- Counseled anxious or fearful before procedures to alleviate their concerns through effective communication strategies
- Performed laboratory tasks including: pouring and trimming models, fabricating temporary crowns, and polishing dentures
- Prepared treatment rooms for patients by sterilizing instruments and setting up necessary equipment, as well as, implementing infection control protocols
- Provided assistance in various procedures including: fillings, extractions, root canals, and taking/developing x-rays
- Maintained strict adherence to HIPAA regulations when handling patient medical records
Education
Associate of Science - General Studies - Dental Assisting
Northwestern Michigan College
Traverse City, MI05-2013
High School Diploma -
Great Lakes Adventist Acadamy
Cedar Lake, MI05-2009
Skills
- 3-5 Years Dental Assistant Experience
- Communication/Customer Service
- Sanitation/Infection Control Experience
- Medication/IV Administration
- Organizational/Record Keeping Skills
- Experience with various forms of medical imaging including digital radiography
- Retail/Sales Experience
Certification
Registered Dental Assistant License: 2013-2017
References
References available upon request.
Timeline
Licensed Cosmetologist/Hair Designer
Salon VivEsta
03.2024 - Current
Shift Team Lead - Busser/Server
Cheddar's Scratch Kitchen
07.2023 - Current
Veterinary Assistant
East Brainerd Animal Hospital
01.2017 - 01.2021
Registered Dental Assistant
Deerhaven Family Dentistry
05.2013 - 11.2015
Associate of Science - General Studies - Dental Assisting
Northwestern Michigan College
High School Diploma -
Great Lakes Adventist Acadamy