Chelsea Pickford
Quincy,MI
Summary
Dynamic and organized professional with experience as a Receptionist at Hawkeye Renovations, excelling in appointment scheduling and multi-line telephone operation. Proven ability to enhance front desk efficiency and deliver exceptional customer service, fostering positive client relationships and ensuring a welcoming environment. Strong communicator dedicated to supporting team success.
Overview
6
6
years of professional experience
Work History
Receptionist
Hawkeye Renovations
Jonesville, MI
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Operated multi-line telephone system to answer and direct high volume of calls.
Home Health Aide
Self-employed
Quincy, MI
12.2020 - 09.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
Cashier
McDonald’s
Quincy, MI
09.2019 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Medical Assistant - Medical
Ross Medical Education Center
Jackson, MI12.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Scheduling appointments
- Office administration
- File management
- Schedule management
- Multi-line telephone operation
- Document management
Timeline
Receptionist
Hawkeye Renovations
06.2023 - Current
Home Health Aide
Self-employed
12.2020 - 09.2021
Cashier
McDonald’s
09.2019 - 11.2020
Medical Assistant - Medical
Ross Medical Education Center