Chelsea Platte
Monroeville,Ohio
Summary
Executed front desk operations at Family Health Services Behavioral Health Department, ensuring seamless customer and healthcare relations.
Overview
10
10
years of professional experience
Work History
Deputy Clerk
Norwalk Municipal Court
Norwalk, OH
04.2025 - Current
- Managed case filings and documentation processes to ensure compliance with court procedures.
- Coordinated scheduling for court hearings, optimizing calendar efficiency and reducing conflicts.
- Assisted judges in courtroom operations by preparing necessary documents and materials.
- Trained junior clerks on filing systems and court protocols, improving team productivity.
- Monitored case management system for accuracy, ensuring timely updates on case statuses.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
- Expedited filing processes through the implementation of an electronic document management system, reducing paperwork and improving overall productivity.
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Assisted in increasing public access to court information by updating electronic databases with accurate case details.
- Upheld high standards of professionalism within the courtroom setting by demonstrating excellent interpersonal skills when interacting with individuals from diverse backgrounds.
- Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Drafted professional court correspondence to facilitate legal proceedings.
Front Desk Receptionist
FAMILY HEALTH SERVICES
NORWALK, Ohio
07.2023 - 04.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Established and maintained good communications with personnel and clientele.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Assisted with completion of forms or sign-in procedures.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
- Maintained cleanliness and organization of public areas and conference rooms.
- Entered data into company software system.
- Opened and closed main office in alignment with established security procedures.
- Handled incoming and outgoing mail with timely attention.
- Handled confidential matters discreetly by maintaining strict confidentiality policies.
- Communicated with maintenance personnel to report facility issues.
- Documented and distributed messages to support timely communications.
- Provided assistance with mail distribution, package delivery and pickup services.
- Coordinated with other departments to facilitate efficient operations throughout the organization.
- Updated company databases and visitor logs with daily data and incident information.
- Managed digital and analog filing systems to protect confidential data.
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
- Received payments and recorded receipts for services.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Heard and resolved complaints from customers and public.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Maintained office equipment and reported malfunctions for servicing.
Patient Access Representative
FISHER TITUS
NORWALK, Ohio
11.2020 - 06.2023
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Created new patient charts to include personal and insurance information and reason for visit.
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
- Resolved patient billing issues and collected payments.
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Processed payments received from patients according to established guidelines for proper accounting procedures.
- Utilized advanced computer systems such as EHRs for accurate documentation of all transactions.
- Preserved patient accounts by obtaining and updating personal and financial information.
- Collaborated with other departments within the organization to coordinate care for each patient’s needs.
- Exhibited effective communication skills when interacting with diverse populations in a professional manner.
- Reviewed charts for accuracy and completeness prior to patient visits.
- Maintained knowledge of current medical terminology and coding standards for accurate data entry.
- Identified self-pay patients to refer to financial assistance programs.
- Responded promptly to inquiries from internal staff members about admission status of specific patients.
- Facilitated smooth transition between pre-registration and registration process through proactive follow up with patients or families.
- Comforted patients by anticipating anxieties and thoroughly answering patient questions.
- Conducted thorough financial assessments for each patient prior to appointment scheduling or registration process.
- Processed authorizations for medical tests and procedures.
- Utilized problem-solving abilities to resolve complex issues related to insurance coverage, billing, and payment processing.
- Protected patients' rights by maintaining confidentiality of personal and financial information.
- Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone.
- Assisted in organizing and maintaining patient files.
- Communicated with third party payors to obtain insurance benefits and authorizations.
- Assisted patients in understanding their insurance benefits in order to facilitate successful reimbursement claims.
- Counseled and assisted patients with application processes for available financial assistance programs.
- Developed efficient processes to optimize workflow in order to meet departmental goals.
- Identified areas of improvement within the admissions process through continual assessment of existing systems.
- Maintained positive relationships with external vendors such as insurance companies or third party payers.
- Answered phone inquiries from patients regarding their healthcare needs.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Assisted patients with insurance information and billing questions.
- Participated actively in team meetings by offering valuable insights on patient care.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
- Educated patients on their rights as well as available options for treatment or care.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Developed and distributed newsletters, brochures, and other printed materials to share information with patients and medical staff.
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
- Conducted regular audits of patient files in order to ensure accuracy.
- Referred patients to appropriate health care services or resources.
- Analyzed patients' abilities to pay to determine charges on sliding scale.
Billing Specialist
QUADAX
MILAN, OH
03.2016 - 08.2020
- Resolved customer inquiries regarding billing, charges, and payments.
- Maintained accurate and complete billing system and process.
- Handled escalated cases from customers regarding billing disputes professionally.
- Provided timely follow up on past due accounts using phone calls, emails or letters.
- Demonstrated ability to identify errors or inconsistencies in data entry quickly and efficiently.
- Resolved customer inquiries related to billing quickly and effectively.
- Reviewed and posted daily payments.
- Generated requests for refund checks for overpayment.
- Utilized strong organizational skills to manage daily workflow for billing operations.
- Expertise in reconciling discrepancies between invoices, payments, credits and other documents.
- Utilized payment tracking system to ensure accurate billing and timely payments.
- Successfully managed accounts receivable and billing processes for multiple clients.
- Efficiently processed high volumes of invoices, payments and reconciliations accurately.
- Ensured all received payments are applied correctly according to customer's instructions.
- Identified trends and provided feedback regarding billing issues and uncollectible accounts.
- Identified process improvements opportunities within the billing department to increase efficiency.
- Collaborated closely with internal teams such as sales, finance, and operations to resolve issues promptly.
- Compiled monthly client statements with a high degree of accuracy.
- Prepared, reviewed and sent out collection letters on set schedule.
- Collaborated with business partners to resolve, improve and implement solutions.
- Assisted billing team with other value-added projects.
- Implemented procedures for generating accurate invoices that comply with company policies.
- Developed and implemented effective billing processes to improve accuracy and efficiency.
- Proficient in utilizing accounting software to create detailed reports and track financial transactions.
- Assisted with month end closing tasks including preparing journal entries and account reconciliations.
- Negotiated payment terms and contracts with clients.
- Maintained an up-to-date knowledge of industry regulations and standards to ensure compliance.
- Developed effective strategies to maximize collection efforts while minimizing bad debt losses.
- Verified accuracy of billing data and revised any errors.
- Resolved discrepancies in accounting records.
- Kept records of invoices and support documents.
- Performed general administrative tasks, such as answering telephones, scheduling appointments and ordering supplies and equipment.
- Operated typing, adding, calculating, and billing machines.
- Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems.
- Obtained and relayed account information.
- Weighed envelopes containing statements to determine correct postage and affix postage, using stamps and metering equipment.
- Matched statements with batches of canceled checks by account numbers.
- Created billing documents, shipped labels, credit memorandums and credit forms.
- Reviewed documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees, or charges due.
- Verified signatures and required information on checks.
- Monitored equipment to ensure proper operation.
- Regarded rates, routing and procedures.
- Verified insurance information.
- Verified patient information matched hospital documents.
- Investigated and ran insurance information through company payers for eligibility purpose.
- Obtained active insurance from patients to ensure bill coverage.
- Maintained knowledge on new insurance coverages.
- Maintained relationships with clients and insurance companies.
Education
High School Diploma -
Monroeville Highschool
101 West St Monroeville Ohio06-2005
Skills
- Assisted in distributing tasks among team members to enhance project efficiency Supported colleagues in meeting deadlines through effective workload management Collaborated with peers to ensure clarity in task assignments
- Exhibited professionalism and courtesy in all interactions
- Assisted visitors with inquiries and provided support to enhance customer experiences Fostered positive interactions to build rapport with clients Addressed concerns promptly to maintain satisfaction levels
- Demonstrated strong analytical skills to identify and resolve complex issues
- Ensured consistent reliability in product performance and service delivery
- Oversaw calendar management to optimize scheduling and enhance productivity
- Streamlined task prioritization to enhance workflow efficiency
- Demonstrated commitment to professional standards and ethical practices
- Assisted in organizing team-building activities to enhance collaboration and communication skills Supported team members in achieving project goals through cooperative efforts Contributed to a positive work environment by fostering team spirit and engagement
- Demonstrated strong problem-solving aptitude through analytical thinking and strategic decision-making
Timeline
Deputy Clerk
Norwalk Municipal Court
04.2025 - Current
Front Desk Receptionist
FAMILY HEALTH SERVICES
07.2023 - 04.2025
Patient Access Representative
FISHER TITUS
11.2020 - 06.2023
Billing Specialist
QUADAX
03.2016 - 08.2020
High School Diploma -
Monroeville Highschool