Chelsea Rivera
Bronx
Summary
Experienced and physically capable professional with over two years of customer service experience in fast-paced environments. Demonstrated ability to effectively communicate, adapt quickly, and maintain safety and efficiency under pressure. Possessing CPR & AED certification, driven by a strong desire to contribute to the airline industry as a Ramp Agent at Delta. Committed to delivering excellent service while ensuring safe and smooth ground operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Representative
LA Fitness
05.2022 - Current
- Deliver customer service to members, managing check-ins and resolving concerns professionally
- Maintain cleanliness and order throughout the facility and at the front desk
- Handle conflict resolution and supported a positive gym environment
- Work collaboratively with team members to promote a smooth operation
- Regularly perform heavy lifting, including moving weights and equipment/supplies for safety and organization
Member Representative
Planet Fitness
01.2020 - 01.2022
- Managed front desk responsibilities including guest check-ins and inquiries
- Maintained facility and equipment cleanliness through routine checks
- Signed up new members, provided assistance on the floor, and handled POS transactions
- Ensured restroom supplies were stocked and equipment was safely stored
- Reracked heavy weights and lifted gym machines during cleaning and maintenance duties
Animal Caretaker
Joseph Minutella
01.2020 - 01.2021
- Cared for pets including feeding, walking, playtime, and cleanup
- Maintained a clean environment and built strong relationships with pet owner
- Met with new clients for introductions and tailored services to individual needs
Walker/Trainer
WAG
01.2018 - 01.2020
- Walked dogs and ensured they were fed and safe during visits
- Provided basic behavioral and house training when requested
- Cleaned clients' homes after visits and ensured pets' comfort and care
- Performed frequent heavy lifting when handling large dogs and supplies
Education
Bachelor's Degree - Behavioral and Social Sciences
Mercy University
Bronx, NY05.2024
High School Diploma -
Evander Campus
City, State01.2019
Skills
- Strong communication
- Teamwork
- Physically fit
- Endurance for outdoor labor
- CPR & AED Certified
- Customer service
- Problem-solving skills
- Fast learner
- Adaptable in high-pressure settings
- Safety awareness
- Attention to detail
- Valid Driver's License
Certification
- CPR & AED Certified
- Certified Personal Trainer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Representative
LA Fitness
05.2022 - Current
Member Representative
Planet Fitness
01.2020 - 01.2022
Animal Caretaker
Joseph Minutella
01.2020 - 01.2021
Walker/Trainer
WAG
01.2018 - 01.2020
Bachelor's Degree - Behavioral and Social Sciences
Mercy University
High School Diploma -
Evander Campus
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