Marcella Brozak

• Greet and welcome customers in a professional and friendly manner.
• Establish rapport with customers to build loyalty to the rink.
• Resolve customer issues with creative solutions, escalating major concerns to management.

• Instruct and educate campers on the fundamentals of ice skating and assuring campers safety.
• Address camper concerns and promptly resolved disputes.
• Facilitate daily activities including ice skating, arts and crafts, themes for children aged 4 thru 14.
• Perform first aid and treat camper injuries according to safety procedures.

• Organized and led recreational activities

• Worked collaboratively with coaches, parent volunteers to facilitate a successful hockey season. • Increased game attendance by creating social media posts, play lists and team themes.

• Supported team morale by organizing snacks and post game socials.

• Jumped in on jobs to facilitate successful games, including scoring, music, and game clock.

• Kept abreast of the latest social media and demonstrated strong written communication and posts to build a loyal following for the organization

• Developed optimal posting schedules, considering web traffic and to build team recognition for nationally ranked synchronized skating teams. .