CHELSEA R. LOBLEIN
Toms River,NJ
Summary
Highly organized and detail-oriented professional with a Bachelor of Science who has experience providing exceptional administrative support, including complex schedule management. Skilled in customer service, office management, and technical operations. Proficient in electronic medical records systems and Microsoft Office Suite. Strong communicator with a proactive approach to problem solving. Excellent time management and prioritization skills. Able to handle a high volume of tasks while maintaining attention to detail. Always willing to take on any task and adapts quickly to new needs and policies.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
RWJBarnabas Health Community Medical Center
Toms River, NJ
10.2020 - 04.2024
- Provided administrative support for radiology inpatient and outpatient services (answered phones, scheduled/rescheduled appointments, scanned documents, organized paperwork)
- Coordinated patient care services between departments
- Worked closely with technicians to prioritize tasks according to importance and urgency levels
- Checked in patients for appointments
- Operated digital scheduling system, maintained project schedules, and identified schedule conflicts
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Radiology Film Librarian
Community Medical Center/RWJ Barnabas Health
Toms River, NJ
09.2019 - 10.2020
- Provided clinical support for the Radiology and Medical Imaging Department
- Maintained complete and accurate records of radiology films (e.g., received, sorted, indexed, and filed x-ray films)
- Addressed and resolved patient inquiries and issues (e.g., release of medical images), providing exceptional customer service
Education
Bachelor of Science - Kinesiology - Independent Study
James Madison University
Harrisonburg, Virginia12.2017
Skills
- Effective written and verbal communication skills; works effectively with others
- Strong time management and organizational skills
- Efficient in general clerical duties; such as answering phones, taking and relating messages, photocopying materials, and faxing reports
- Experience with electronic medical records, including Cerner, Epic, IDX, McKesson
- Proficient in Microsoft Word, PowerPoint, and Excel
Volunteer Experience
- Extended Arms, Toms River, NJ, 09/01/10, Present, Volunteered and helped organize philanthropic events to raise money for Ocean County Harbor House and Contact of Ocean and Monmouth Counties
- Zeta Tau Alpha Sorority, 08/01/11, 05/31/15, Organized and planned philanthropic events for breast cancer research. Provided tutoring and mentorship to elementary school children.
Timeline
Patient Care Coordinator
RWJBarnabas Health Community Medical Center
10.2020 - 04.2024
Radiology Film Librarian
Community Medical Center/RWJ Barnabas Health
09.2019 - 10.2020
Bachelor of Science - Kinesiology - Independent Study
James Madison University