Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chelsea Romero

Teachey,NC

Summary

Proven patient scheduling coordinator with a track record of enhancing patient experience through schedule management and strong organizational skills. Excelled in building patient relationships and streamlining administrative processes, ensuring efficient operations. Bilingual in Spanish, demonstrating exceptional communication abilities and reliability.

Overview

4
4
years of professional experience

Work History

Patient Scheduling Coordinator

MyOrthodontist
09.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
  • Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
  • Create strong relationships with patients, ensuring a positive experience throughout their care journey.
  • Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
  • Followed up with patients to reschedule missed appointments.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Front Desk Coordinator

Goldsboro Pediatric Dentistry and Orthodontics
07.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Associate of Arts -

Cape Fear Community College
Wilmington, NC
05-2019

High School Diploma -

Wallce Rose Hill High School
Teachey, NC
05-2017

Skills

  • Strong organization
  • Schedule management
  • Time management
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Patient Scheduling Coordinator

MyOrthodontist
09.2023 - Current

Front Desk Coordinator

Goldsboro Pediatric Dentistry and Orthodontics
07.2021 - 01.2022

Associate of Arts -

Cape Fear Community College

High School Diploma -

Wallce Rose Hill High School

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Chelsea Romero