- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Volunteer Work
- Stand-up Paddleboarding (SUP)
- Kayaking
- Gardening
Victoria Waldbauer
Palm City,FL
Summary
Dynamic Patient Scheduling Coordinator with a proven track record at Coastal Orthopaedic & Sports Medicine Center, adept in appointment scheduling and insurance verification. Recognized for enhancing patient satisfaction through exceptional organization and communication skills, while maintaining HIPAA compliance and managing high call volumes with accuracy. Committed to optimizing healthcare workflows and patient experiences.
Experienced with coordinating patient appointments and managing scheduling systems. Utilizes strong organizational skills to ensure efficient patient flow and minimal wait times. Track record of effective communication and problem-solving in dynamic healthcare settings.
Overview
33
33
years of professional experience
Work History
Patient Scheduling Coordinator
Coastal Orthopaedic & Sports Medicine Center
05.2023 - Current
- Used Triarq EMR to schedule patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Used gloStream EMR to schedule patients.
Produce Manager
Publix Super Markets Inc
03.2000 - 08.2006
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
Produce Clerk
Publix Super Markets Inc
12.1999 - 03.2000
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Pharmacy Technician
Publix Pharmacy
05.1992 - 11.1998
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Associate of Science - Biology
Hillsborough Community College
Tampa, FL05-1995
High School Diploma -
Temple Heights Christian School
Tampa, FL05-1992
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Healthcare industry
- Calendar management
- HIPAA compliance
- Strong organization
Interests
Timeline
Patient Scheduling Coordinator
Coastal Orthopaedic & Sports Medicine Center
05.2023 - Current
Produce Manager
Publix Super Markets Inc
03.2000 - 08.2006
Produce Clerk
Publix Super Markets Inc
12.1999 - 03.2000
Pharmacy Technician
Publix Pharmacy
05.1992 - 11.1998
Associate of Science - Biology
Hillsborough Community College
High School Diploma -
Temple Heights Christian School
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