Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Stone

Winston-Salem,NC

Summary

Driven by a results-focused approach, I excelled at Novant Health Cancer Institute by enhancing patient satisfaction through expert appointment scheduling and calendar management. Leveraging skills in HIPAA compliance and patient relations, I improved department efficiency and fostered strong patient relationships, demonstrating adaptability and professionalism in high-pressure environments. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Patient Scheduling Coordinator

Novant Health Cancer Institute
05.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
  • Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
  • Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
  • Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
  • Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
  • Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
  • Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
  • Participated in quality improvement initiatives aimed at enhancing overall efficiency within the department.
  • Followed up with patients to reschedule missed appointments.
  • Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Patient Services Coordinator

OrthoCarolina
02.2020 - 05.2023
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Verified patient's insurance eligibility and benefits coverage.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Engaged with patients to provide critical information.

Education

Environmental Science

Forsyth Technical Community College
Winston-salem, NC

High School Diploma -

East Forsyth High School
Kernersville, NC
06.2012

Skills

  • Patient confidentiality
  • Healthcare industry understanding
  • Insurance Verification
  • Data entry proficiency
  • Appointment Scheduling
  • Medical terminology knowledge
  • Calendar Management
  • HIPAA Compliance
  • Data Entry
  • Patient Relations
  • Customer Service
  • Multitasking
  • Relationship Building
  • Self Motivation
  • Professionalism
  • Adaptability
  • Written Communication
  • Epic Systems

Timeline

Patient Scheduling Coordinator

Novant Health Cancer Institute
05.2023 - Current

Patient Services Coordinator

OrthoCarolina
02.2020 - 05.2023

Environmental Science

Forsyth Technical Community College

High School Diploma -

East Forsyth High School
Sarah Stone