Kristina Giovinco

Patient Scheduling Coordinator

Northwell Health

07.2018 - 05.2022

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Used Software to schedule patients.
Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
Verified insurance coverage and obtained pre-authorizations.
Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
Participated in quality improvement initiatives aimed at enhancing overall efficiency within the department.
Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
Proactively monitored schedule changes due to provider availability, minimizing disruption to patient care plans.
Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
Assisted in the development of an online scheduling system, improving accessibility for patients.
Facilitated smooth transitions between appointments by coordinating transportation services when necessary.
Achieved higher patient satisfaction ratings through consistent follow-up on appointment concerns or changes.