Chelsea Rorie
Raleigh,NC
Summary
Efficient professional with 10+ years of experience and a proven knowledge of conflict resolution, customer retention, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Care Coordinator role with your company.
Overview
8
8
years of professional experience
Work History
Billing Specialist and Client Coordinator
Wynn’s Family Psychology
03.2023 - 03.2025
- Assisted clients in filling out check-in and payment paperwork.
- Took payments and compiled daily financial records. Managed payment plans and settled partial payments between family members seeking treatment.
- Settled in office energy bills, internet bills, and repair quotes for the business owners.
- Balanced deposits and credit card payments each day.
- Compiled new client paperwork daily
- Scheduled and Rescheduled Intake Appointments
- Overlooked subpoenas and delivered them to the service providers on staff that they were assigned to.
HR Administrative Assistant
Conduent
09.2021 - 02.2023
- Benefits Coordination
- Payroll Adjustments
- 401K Planning
- Problem Solving
- Workplace Resolution
- Strategic Planning
Spa Manager
Von Kekel Salon Spa
06.2019 - 10.2020
- Scheduling
- Billing
- Payroll Distribution
- Product Knowledge
- Shipment and Inventory Distribution
- Problem Solving Techniques
Customer Care Coordinator
Conduent
06.2017 - 06.2019
- Insurance Validation
- Mail Order Pharmacy
- Billing
- Accounting
- Verification of medication
- Working Directly with Doctors offices and Pharmacists
- Retention
- Problem Resolution
- Call Volume Maintenance
- Businesss Administration
Education
Bachelor of Science - Fashion Merchandising
North Carolina Central University
Durham, NC12.2017
High School Diploma -
Needham Broughton High School
Raleigh, NC06.2013
Skills
- Effective Planning
- Business Administration
- Conflict Management
- New Hire Orientation
Timeline
Billing Specialist and Client Coordinator
Wynn’s Family Psychology
03.2023 - 03.2025
HR Administrative Assistant
Conduent
09.2021 - 02.2023
Spa Manager
Von Kekel Salon Spa
06.2019 - 10.2020
Customer Care Coordinator
Conduent
06.2017 - 06.2019
Bachelor of Science - Fashion Merchandising
North Carolina Central University
High School Diploma -
Needham Broughton High School
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