Chelsea Rorie

Executes daily foreclosure case processing in the MDEC system using clerical and data entry experience.

• Updates case dockets by reviewing and entering received records of case documents.
• Handles the initiation of new foreclosure cases.
• Scan paper files and other legal documents to keep the system up to date.
• Utilizes MD codes and procedures to check filings

Oversaw the financial management of client accounts as a liaison between clients and their legal team. Responsible for forecasting with attorneys, tracking and recovering outstanding debts, establishing and updating client accounts via CRM software, and maintaining accurate records and data of retainer balances, payments, credits, and collection activities.

• Successfully contributed to the billing team's collection goal of $35k+/day, which led to $1 million in collections for a month several times.
• Cultivated great connections with billing team members, attorneys, and other legal staff, which led to a more collaborative work environment.
• Processed cash, check, and credit transactions, maintaining 97% accuracy to minimize next-day spreadsheet errors.
• Fostered and maintained relationships with clients, which resulted in complaints being resolved more quickly and with less hostility.
• Improved management of 140+ client accounts by creating a self-organizing system, increasing productivity in the frequency of client contacts.

Greeted and assisted potential, existing clients, legal personnel, and others on a multi-line phone system and in person. Responsible for stamping, sorting, and distributing incoming mail to the proper personnel. Kept conference rooms orderly while managing office supplies efficiently.

• Handled calls in a timely manner while not missing more than 10 out of 175-200+ calls for the week.
• Significantly improved communication between receptionists and legal staff by utilizing constructive techniques through Microsoft Office applications.
• Improved appointment scheduling system with attentive calendar management, reducing client wait times, and conflicts with appointments.
• Handled disgruntled clients calmly, with compassion, and with tact. This helped to de-escalate serious situations and caused them to be less frequent.

Actively lead a 12-member team in the planning and execution of all merchandise, recovery, and visual duties according to company standards. Trained and coached merchandising associates. Handled customer issues with tact and patience.

• Implemented an assignment system for merchandising team members to follow, which increased efficiency in completed tasks and proper coverage.
• Handled roughly 30% of fixture sales among the management group during the company bankruptcy period, the highest sale being $20,000.
• Managed the merchandising team to maintain recovery and merchandising standards, leading to department sales increasing throughout the store by roughly 2% to 5% at the least, and 11% to 20% at the most.
• Handled cash office duties with 85% accuracy, which reduced safe balance errors for next shift management.

Responsible for greeting and assisting customers in finding products. Partnered with other team members to provide additional support, i.e., ringing customer transactions and fulfilling online orders. Assisted with the SET processes by conducting floor moves, unloading merchandise onto the sales floor, and executing visual detailing. Identified sell-through opportunities, and re-merchandised the selling floor to maintain recovery standards.

• Cleaned fitting rooms at a faster rate than most associates, which led to positive customer reviews about cleanliness.
• Won 'Employee of the Month' in July 2019, before promotion.
• Entrusted to be given the override code to use discreetly for transactions. This resulted in minimized customer wait periods for leadership when they weren’t readily available. Continued to use code in the supervisor role.

Assisted the Director of the Diversity and Culture Center by providing front desk assistance to students and other individuals, answering questions, and disseminating or explaining information. Frequently reviewed files, records, and other office inventory to obtain information regarding office events. Helped to work on Diversity and Culture office events.

• I kept the Excel spreadsheet data of office events updated, which provided more accurate information for tracking event participation.
• Assigned to edit messaging on event flyers, which generated more interest from students. The messaging was often used on flyers afterward.