Chelsea Rosado

Stay-at-home mom eager to bring unique skill set to the workforce. Seeking a role in which strong organizational, communication, and leadership-skills can be utilized. With a proven track record of successfully managing a household, passionate about contributing to a helpful customer service experience.

• Greeted and checked in patients receiving therapy for accident-related injuries, ensuring accurate intake and completion of necessary documentation
• Managed patient check-out, scheduled follow-up appointments, and maintained up-to-date patient records
• Organized and processed legal documentation, preparing and submitting medical records for attorneys involved in personal injury cases
• Maintained confidentiality and HIPAA compliance when handling sensitive patient and legal information
• Collaborated with clinical staff to ensure smooth patient flow and timely communication between departments
• Provided high-quality customer service in a fast-paced, high-volume environment, supporting both administrative and patient care teams

• Welcomed and escorted patients to exam rooms, recording vital signs and medical history accurately
• Performed blood draws, administered injections, and assisted physicians during examinations, diagnostic tests, and minor procedures
• Prepared and processed drug screening tests for a wide range of clients, including law enforcement officers, firefighters, and pilots
• Maintained proper document
• Managed front desk operation and ensured timely shipment of lab results in compliance with clinical procedures on weekends, including patient check-in/out, scheduling, and handling insurance verification
• Responsible for opening and closing the facility, ensuring readiness for patient care and secure end-of-day procedures
• Provided both clinical and administrative support, demonstrating adaptability in a fast-paced urgent care environment

• Supported the store manager in daily operations, including opening/closing procedures, cash handling, and team supervision
• Trained, coached, and motivated sales associates to meet and exceed sales goals and customer service standards
• Maintained visual merchandising standards and ensured the store was clean, organized, and fully stocked
• Handled customer inquiries, returns, and complaints professionally to ensure high customer satisfaction
• Assisted with inventory management, stock replenishment, and conducting regular audits
• Helped prepare employee schedules and ensured adequate coverage during peak hours
• Contributed to a positive work environment and encouraged teamwork to improve performance and morale