Chelsea Saunders
Home Depot
Willard ,UT
20
years of professional experience
Customer Service Specialist experienced in delivering exceptional service in fast-paced environments. Built trust with customers, driving satisfaction and loyalty while consistently meeting and exceeding sales targets. Demonstrated expertise in conflict resolution and problem-solving, contributing to team success and adapting to diverse business needs.
Work History
Customer Service Representative
1 Year 5 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Implemented process improvements to streamline service workflows, resulting in enhanced operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in the navigation of our platform to provide the best experience possible with available features and ideas.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
8 Years 7 Months- Cultivated relationships with customers to enhance satisfaction and drive business development through product knowledge
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Maintained revenue streams by exhausting every option before offering refunds
- Received over 20 awards for being top associate, consistently recognized at site and across three call centers
- Documented conversations with customers to track requests, problems and solutions
- Upheld privacy and security requirements established by Home Depot regulatory agencies
- I have received over 20 awards for being top associate, as well as being chosen for award ceremonies for being top associate month after month in our site, and entire network that includes 3 different call centers
- Coached new employees on effective customer service approaches to improve their performance
- Assisted with the coaching of new employees to give them an understanding on how to best approach each situation with a customer
Customer Service Representative
2 Years- Trained [Number] new employees quarterly on procedures and policies to enhance team effectiveness
- Assisted with up to 4 chats at a time to answer the questions of our customers chatting online.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Resolved average of 100 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
- Built strong relationships with customers to support business growth through effective product knowledge sharing
- Gathered customer feedback and proposed procedural or product improvements to improve service delivery
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance
- Attended meetings with higher ups to provide input on bettering the experience for our customers, and employees
- Received awards and recognition monthly for accomplishing goals set for me by managers, and myself
Construction Cleaner
4 Years 9 Months- Waxed, polished, vacuumed, and disposed of garbage to maintain cleanliness and hygiene standards
- Reviewed blueprints to ensure safety and understanding of precautions
- Maintained cleanliness of spaces by executing a variety of cleaning tasks, ensuring a welcoming atmosphere for all users.
- Guided employees to designated areas in buildings according to their expertise
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Reviewed time cards helped with payroll
- Proactively identified and solved complex problems impacting operations management and business direction
- Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions
Education
High School Diploma
Skills
Customer service
Retail sales customer service
Retail support
Positive attitude
Problem-solving abilities
Organizational skills
Multichannel support
Customer relationship management
Team leadership
Promotional support
In-store support
Efficient communication
Customer engagement
Product knowledge
Client relations
Critical analysis
Child and plant care
Timeline
Customer Service Representative
Emoney
03.2025 - CurrentRead More
Customer Service Representative
Home Depot
01.2018 - CurrentRead More
Customer Service Representative
Teleperformance
01.2014 - 01.2016Read More
Construction Cleaner
W.G Construction Cleaning Company
01.2007 - 10.2011Read More
Box Elder High School
High School Diploma
Read More