Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Self

Dillsburg,PA

Summary

Looking to acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company. Authorized to work in the US for any employer

Overview

8
8
years of professional experience

Work History

Bartender

Evergrain Brewing Company
06.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bank Teller

ACNB BANK
09.2017 - 09.2020
  • Providing excellent customer service
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Maintain strict security standards and handle confidential material accordingly
  • Identify customer needs and connect individuals with appropriate resources regarding bank products.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Customer Service Representative

Hoover Rehabilitation Services, Inc
11.2016 - 08.2017
  • Provide customer service
  • Ensure that all claimants receive the necessary means in order to return to work
  • Work directly hand in hand with insurance companies, doctor’s offices, and abide by all of HIPPA regulations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cumberland County Coroner's Office
01.2016 - 04.2016
  • Performed basic administrative duties
  • Assisted with funeral home transfers
  • Participated in light family counseling.

Education

Associates - Criminal Justice

McCann School of Business and Technology

Skills

  • Professional Knowledge, Skills, and Abilities
  • Customer Service
  • Microsoft Word, Excel, PowerPoint
  • Access
  • Patient Care and Safety
  • Medical Terminology
  • Vital Signs and Patient Monitoring
  • Privacy/HIPAA Regulations
  • Patient Advocacy and Support

Timeline

Bartender

Evergrain Brewing Company
06.2021 - Current

Bank Teller

ACNB BANK
09.2017 - 09.2020

Customer Service Representative

Hoover Rehabilitation Services, Inc
11.2016 - 08.2017

Cumberland County Coroner's Office
01.2016 - 04.2016

Associates - Criminal Justice

McCann School of Business and Technology

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Chelsea Self