Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Stevens

Soldotna,AK

Summary

Dedicated professional with proven expertise in office administration and patient relations, honed at Alaska Heart & Vascular Institute. Excelled in HIPAA compliance and medical terminology, enhancing patient experience through efficient appointment management and compassionate service. Demonstrated ability to improve team efficiency by supporting colleagues in high-pressure environments, showcasing strong multitasking and interpersonal skills.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Diligent [Desired Position] with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using [Software] appointment scheduling system to manage over [Number] patients weekly. Organized and accurate in managing patient flow.

Overview

11
11
years of professional experience

Work History

Medical Receptionist

Alaska Heart & Vascular Institute
08.2024 - 02.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Veterinary Technician

National Veterinarians Associates
04.2014 - 07.2024
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Restrained animals to protect veterinarians from potential harm.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.

Education

GED -

KPC/KCHS
Soldotna, AK
05-2009

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • Microsoft office
  • HIPAA compliance
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Patient relations
  • Referral verification
  • Paperwork coordination
  • Medical office administration
  • Medical charting
  • Documentation
  • Account management
  • Insurance claims

Timeline

Medical Receptionist

Alaska Heart & Vascular Institute
08.2024 - 02.2025

Veterinary Technician

National Veterinarians Associates
04.2014 - 07.2024

GED -

KPC/KCHS
Chelsea Stevens