Chelsea Struck
Spokane,WA
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
17
17
years of professional experience
Work History
General Manager
South Hill Grill
Spokane, WA
01.2018 - Current
- Oversaw daily operations, ensuring efficient service and high-quality food delivery, contributing to positive customer experiences.
- Managed staff scheduling to align team availability with peak service times, enhancing customer satisfaction.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Assumed various roles during busy nights to maintain service flow.
- Assumed various roles during busy nights to maintain service flow.
- Fostered a collaborative team environment through regular meetings and feedback sessions.
- Managed product ordering for bar and front of house to ensure stock availability.
- Worked around the clock with the POS system to ensure everything is working properly.
- Administered employee discipline through verbal and written warnings.
Bartender Shift Manager
The Ref
Spokane, WA
09.2016 - 10.2018
- Developed cocktail menu items based on seasonal trends and customer preferences.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Resolved customer complaints swiftly to maintain a positive bar atmosphere.
- Implemented sanitation protocols to comply with health and safety regulations.
- Ensured compliance with all relevant laws regarding sale and serving of alcoholic beverages.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Ensured compliance with all relevant laws regarding sale and serving of alcoholic beverages.
Barista
Ritzes Coffee Shop
Colville, Washington
06.2009 - 09.2015
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared and served coffee beverages with precision and speed.
- Assisted customers with menu selections and special requests.
- Handled cash transactions accurately and efficiently at the register.
- Trained new baristas on proper drink preparation techniques.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness of work areas and equipment throughout shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Colville High School
Colville, WASkills
- Customer service
- POS system management
- Team collaboration
- Problem solving
- Visionary leadership
- Quality control
- Inventory management
- Staff scheduling
- Cocktail creation
- Bar management
- Inventory control
- Time management
- Professional appearance
- Creative mixology
- Food safety compliance
- Customer relationship management
- Attention to detail
- Speedy and efficient
- Coffee machinery
- Espresso machine operations
- Team player
- Opening and closing duties
- Staff management
- Event planning
- Operational management
Timeline
General Manager
South Hill Grill
01.2018 - Current
Bartender Shift Manager
The Ref
09.2016 - 10.2018
Barista
Ritzes Coffee Shop
06.2009 - 09.2015
Colville High School