Chelsea Toote
Guest Services Representative
Brentwood,TN
Summary
Highly motivated Guest Services Representative with extensive customer service and sales experience. My ultimate goal is to become a Human Resources and Labor Executive. There are many professional areas that spark my interest and in my pursuit of determining the type of organizations I will practice in; my hope is to gain work experience in varied areas. I am dependable, resourceful and detail-oriented.
Overview
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Sales Associate
Sally Beauty Holdings Inc.
Brentwood, TN
04.2020 - Current
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Recommended appropriate products to meet customers' individual needs.
- Upsold additional products and services to increase sales numbers.
- Met or exceeded sales goals on regular basis.
- Arranged merchandise to present visually appealing displays that drive sales.
- Processed payments by entering sales in register.
- Maintained counter and display areas in clean and neat fashion.
Guest Services Representative
Brentwood Suites Hotel
Brentwood, TN
05.2019 - Current
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Recommended appropriate products to meet customers' individual needs.
- Upsold additional products and services to increase sales numbers.
- Met or exceeded sales goals on regular basis.
- Arranged merchandise to present visually appealing displays that drive sales.
- Processed payments by entering sales in register.
- Maintained counter and display areas in clean and neat fashion.
Assistant Teacher
Lee University's Early Learning Center
Cleveland, TN
09.2019 - 12.2019
- Child care center for children from 6 weeks to 12 years old.
- Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys.
- Developing and encouraging age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc.
- Working with parents to help children progress towards educational and behavioral goals.
- Supervised children at parks and on field trips for hands-on lessons about nature and physical environment.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Student Intern
Lee University's Office Of Public Relations
Cleveland, TN
11.2018 - 07.2019
- Completed weekly reports detailing all Lee University mentions in print media.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff.
- Added documents to file records and created new records to support filing needs.
- Maintained keyword database, making the location of press mentions easier.
- Obtained scanned records and uploaded into database.
- Contact: Kendra Gray – (423) 614-8621.
Administrative Assistant to the Director
Alliance Builders & Construction Company
Nassau, Bahamas
06.2014 - 08.2014
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts - Psychology
Lee University
Cleveland, TN 08.2015 - 12.2019
Bachelor of Laws - Law
The University Of London
London, England - Online 11.2020 - Current
High School Diploma -
Queen's College High School
Nassau. Bahamas 08.2010 - 06.2014
Skills
Microsoft Office
Timeline
Bachelor of Laws - Law
The University Of London
11.2020 - Current
Sales Associate
Sally Beauty Holdings Inc.
04.2020 - Current
Assistant Teacher
Lee University's Early Learning Center
09.2019 - 12.2019
Guest Services Representative
Brentwood Suites Hotel
05.2019 - Current
Student Intern
Lee University's Office Of Public Relations
11.2018 - 07.2019
Bachelor of Arts - Psychology
Lee University
08.2015 - 12.2019
Administrative Assistant to the Director
Alliance Builders & Construction Company
06.2014 - 08.2014
High School Diploma -
Queen's College High School
08.2010 - 06.2014
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