CHELSEA UPTON
Summary
Background includes managing employees as professional in fast-paced production environment. Bringing several years of related experience and dedication to meeting and exceeding performance targets. Safety-driven and responsive to changing workflows and company demands.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Fashion Coach
Walmart
Tempe
08.2024 - 12.2025
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs.
- Maintained high standards of quality control to ensure customer satisfaction.
- Managed daily operations, including scheduling, inventory management, and customer service.
- Implemented new technology systems to enhance operational efficiency.
- Provided ongoing coaching and mentoring to team members, supporting their professional development.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
Electronics Team Lead
Walmart
Lake Havasu City
12.2022 - 08.2024
- Handled customer complaints as best as possible before it went to upper management.
- In charge of setting new mods, price changes and seasonal transitions.
- Led electronics team in daily operations and workflow management.
- Coordinated inventory management for electronics department.
- Resolved customer inquiries regarding electronic merchandise efficiently.
- Monitored team performance and provided constructive feedback regularly.
- Conducted periodic performance reviews of team members to identify areas for improvement.
Production Director
Emerging Theatre Technologies
Glendora
08.2017 - 12.2019
- Assist program director, oversee all production managers on events.
- Talk to clients, organize and schedule meetings ETT members.
- Directed production schedules to enhance workflow efficiency across projects.
- Led project meetings to discuss progress, challenges, and resource allocation strategies.
- Maintained inventory of props and costumes used in productions.
- Assessed projects for necessary production resources.
- Evaluated existing equipment needs of the production team.
- Supervised crew members throughout the entire production process.
Customer Service Manager
Walmart
Upland
06.2013 - 03.2018
- Handled customer complaints as best as possible before it went to upper management.
- In charge of all cashiers and made sure registers were clean at all times and they were asking for credit cards.
- Managed customer inquiries and resolved issues efficiently.
- Oversaw daily operations to ensure smooth service delivery.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Costumer
Disneyland Park
Anaheim
10.2013 - 07.2014
- Sewed and cleaned costumes for characters.
- Prepped costumes and props for characters before they stepped onto the stage.
- Organized and recorded inventory in the Disney Headrooms.
- Completed day-to-day duties accurately and efficiently.
Education
COLLEGE -
Northern Arizona University
Flagstaff, AzTheater Arts
Citrus College
Glendora, CA 08.2017 - 06.2019
Certified Technician - Technical Theatre
Emerging Theatre Technologies
Glendora, CA 08.2017 - 06.2019
HIGH SCHOOL -
Upland High
Upland, CASkills
- Production planning
- Event coordination
- CAD
- Management
- Microsoft Excel
- Microsoft Word
- Fundamentals of lighting
- Video design
- Set design
- Performance evaluation
- Team management
- Inventory management
- Coaching and mentoring
- Problem solving
- Team development
- Strategic planning
- Customer relationship management
- Safety oversight
- Feedback delivery
- Group leadership
- Developing agendas
- Verbal and written communication
Certification
Emerging Technical Theatre Certificate, ETT Program, 2020
References
- Ariana Brambila, Lighting Designer/Sound Mixer, Citrus College, (818)849-9976
- Rolando Gaitan, Technician/Rigging, (626)587-7283
Timeline
Fashion Coach
Walmart
08.2024 - 12.2025
Electronics Team Lead
Walmart
12.2022 - 08.2024
Production Director
Emerging Theatre Technologies
08.2017 - 12.2019
Theater Arts
Citrus College
08.2017 - 06.2019
Certified Technician - Technical Theatre
Emerging Theatre Technologies
08.2017 - 06.2019
Costumer
Disneyland Park
10.2013 - 07.2014
Customer Service Manager
Walmart
06.2013 - 03.2018
COLLEGE -
Northern Arizona University
HIGH SCHOOL -
Upland High