Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Chelsea Vasquez

Austin,TX

Summary

Proven server and bartender with a track record of enhancing customer satisfaction at Kerbey Lane Cafe through exceptional service and guest engagement. Skilled in cash handling and high-volume dining management, I excel in team collaboration and service prioritization, significantly improving dining experiences. Demonstrates a strong work ethic and superior memory retention, ensuring customer loyalty and operational efficiency.

Overview

7
7
years of professional experience

Work History

Server

Kerbey Lane Cafe
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

Chili's Restaurant
11.2023 - 04.2024
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Bartender

California Pizza Kitchen
07.2022 - 06.2023
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Casa Garcia's Mexican Restaurant
10.2020 - 05.2021
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server / Management

Trudy’s
08.2017 - 07.2020
  • Conducted training sessions for junior administrators on Windows Server management techniques, fostering professional growth within the team.
  • Assisted with server management tasks, ensuring optimal performance for hosted websites.
  • Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
  • Assisted in training junior administrators on various aspects of server management including troubleshooting techniques installing patches.

Education

GED -

Midland High
Midland, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Food safety practices
  • Dining area maintenance
  • Task prioritization
  • Liquor, wine, and food service

Timeline

Server

Kerbey Lane Cafe
06.2024 - Current

Server

Chili's Restaurant
11.2023 - 04.2024

Bartender

California Pizza Kitchen
07.2022 - 06.2023

Bartender

Casa Garcia's Mexican Restaurant
10.2020 - 05.2021

Server / Management

Trudy’s
08.2017 - 07.2020

GED -

Midland High

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Chelsea Vasquez