Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
CustomerServiceRepresentative

CHELSEA VUTAGWA

Vancouver,BC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience

Work History

Customer Service Representative

EMC Concept
Vancouver , BC
01.2020 - 12.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.

Sales Associate

Lululemon
Vancouver, BC
03.2019 - 11.2020
  • Processed product returns and assisted customers with other selections.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.

Home Health Care Aide

Home Care Angels
Penn, PA
07.2018 - 07.2020
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.

Sales Associate

Bath And Body Works
Vancouver Canada , Canada
03.2019 - 03.2020
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Support Worker

Love At Heart
Penn, PA
04.2018 - 02.2020
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Documented daily activities, behaviors and incidents for permanent record.
  • Transported clients to appointments, shopping venues and entertainment events.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Visited home environments to help clients develop life, technical and job skills.

Personal Assistant

Kenya Embassy
Dubin , Ireland
04.2017 - 12.2017
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Organized and attended meetings, including compiling all related documents and reports.
  • Took notes and dictation at meetings.

Education

Associate of Arts -

Columbia College
Vancouver Canada
01.2018 - 12.2020

Skills

Sales expertise

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Software

Microsoft word

Microsoft Office

Certification

First aid and CPR

Timeline

Customer Service Representative

EMC Concept
01.2020 - 12.2020

Sales Associate

Lululemon
03.2019 - 11.2020

Sales Associate

Bath And Body Works
03.2019 - 03.2020

Home Health Care Aide

Home Care Angels
07.2018 - 07.2020

Support Worker

Love At Heart
04.2018 - 02.2020

Associate of Arts -

Columbia College
01.2018 - 12.2020

Personal Assistant

Kenya Embassy
04.2017 - 12.2017

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CHELSEA VUTAGWA