Chelsea Watson
Branford,CT
Summary
Sales professional with extensive experience in team leadership and customer service. Demonstrated ability to multitask and thrive in high-pressure environments. Proven success in enhancing sales performance and customer satisfaction through effective training and conflict resolution. Strong interpersonal skills contribute to reliable and dedicated service.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Movado Company Store
Clinton, Connecticut
10.2020 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and product knowledge.
- Delivered exceptional customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to achieve sales goals and improve performance.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained relationships with existing customers to encourage repeat and additional sales.
Sales Professional
Sleep Number Corporation
Milford, CT
08.2017 - 03.2020
- Utilized point-of-sale systems for processing transactions efficiently.
- Educated customers on product care and maintenance for long-term satisfaction.
- Conducted follow-ups with customers to ensure ongoing satisfaction and support.
- Managed inventory levels to maintain optimal stock availability in store.
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
- Increased customer base and gross profit within first year.
Assistant Store Manager
Fossil, Inc.
Clinton, USA
07.2015 - 01.2016
- Assisted in managing daily store operations.
- Conducted quarterly store inventories and reported findings for effective inventory management.
- Implemented exceptional customer service strategies to generate repeat business.
- Planned budgets, authorized payments, and processed merchandise returns to optimize financial operations.
- Hired, trained, and evaluated sales associates to enhance team performance.
- Reconciled daily receipts and facilitated bank deposits for accurate financial reporting.
Assistant Store Manager
Watch Station at Foxwoods Casino
Mashantucket, USA
01.2015 - 07.2015
- Internal promotion to oversee the new store opening at Foxwoods Casino.
- Managed and trained a staff of 5 sales associates and 2 team leaders.
- Trained new employees on customer service and product knowledge.
- Achieved highest sales figures during first quarter of operation.
- Received recognition from Regional Manager for outstanding customer feedback.
Third Key
Fossil, Inc.
Clinton, USA
07.2013 - 01.2015
- Worked successfully with others to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Sales Associate
Fossil, Inc.
Clinton, USA
04.2011 - 07.2013
- Maintained store organization to enhance customer shopping experience.
- Educated customers about product features and benefits effectively.
Education
High School Diploma -
The Morgan School
Clinton, CT06-2013
Skills
- Staff scheduling
- Customer service
- Inventory management
- Sales reporting/Analytics
- Team leadership
- Customer relationship management
- Conflict resolution
- Employee training
References
References available upon request.
Timeline
Assistant Store Manager
Movado Company Store
10.2020 - Current
Sales Professional
Sleep Number Corporation
08.2017 - 03.2020
Assistant Store Manager
Fossil, Inc.
07.2015 - 01.2016
Assistant Store Manager
Watch Station at Foxwoods Casino
01.2015 - 07.2015
Third Key
Fossil, Inc.
07.2013 - 01.2015
Retail Sales Associate
Fossil, Inc.
04.2011 - 07.2013
High School Diploma -
The Morgan School
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