Chelsea Weidel
Lockport
Summary
Detailed- oriented Claims Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging negotiation skills to facilitate settlements. Excellent communication skills demonstrated through eight years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Casualty Claims Adjuster
GEICO
11.2024 - Current
- Negotiated settlements with attorneys while ensuring compliance with state regulations and company policies.
- Conducted thorough investigations of complex claims, gathering information from various sources to make informed decisions on coverage eligibility.
- Handled high-profile cases with discretion, maintaining confidentiality while resolving sensitive issues effectively.
- Reduced litigation expenses for the company by negotiating fair settlements with claimants and attorneys.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Maintained contact with claimants and attorneys to determine treatment status.
- Directed claims negotiations within allowable limit of $15,000 and supported successful litigations for advanced issues.
- Handle over 150 claims with an estimated total of 300 exposures.
Telephone Claims Representative
GEICO
09.2021 - 11.2024
- Collaborated with underwriting teams to streamline claim evaluations, improving turnaround times.
- Built strong relationships with policyholders, fostering trust and loyalty through consistent professionalism in all interactions.
- Managed a high volume of incoming calls daily, prioritizing tasks efficiently to ensure timely resolution of all cases.
- Handled complex claims scenarios calmly under pressure, utilizing problem-solving skills to find appropriate resolutions swiftly.
- Enhanced customer satisfaction by promptly and accurately addressing insurance claims over the phone.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Claims Representative
GEICO
06.2018 - 09.2021
- Coordinated with policyholders to gather necessary documentation for claim resolution.
- Evaluated and processed insurance claims to ensure compliance with company policies and state regulations.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Implemented quality assurance measures to maintain accuracy in claims processing and customer interactions.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Generated, posted and attached information to claim files.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
High School Diploma -
Lancaster High School
Lancaster, NY06-2012
Skills
- Liability analysis
- Settlement negotiation
- Time management
- Attention to detail
- Professional demeanor
- Verbal and written communication
- MS office
Certification
- Licensed Claims Adjuster CT, ME, NH, RI, VT
Timeline
Casualty Claims Adjuster
GEICO
11.2024 - Current
Telephone Claims Representative
GEICO
09.2021 - 11.2024
Claims Representative
GEICO
06.2018 - 09.2021
High School Diploma -
Lancaster High School