Chelsea Wibben
Ramseur
Summary
To obtain a position utilizing my advanced knowledge and extensive skills with an opportunity for growth and development.
Overview
18
18
years of professional experience
Work History
General Manager
Ulta
Asheboro
10.2020 - Current
- Utilizing business metrics to plan for success, prioritizing time with my team to ensure they are up to date with all numbers, metrics, and succession planning monthly
- Collaborated with marketing teams to execute promotional campaigns and events.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Fostered a positive store culture focused on customer service excellence and teamwork.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Train, coach, and develop direct reports utilizing company programs, tools, and resources.
- Accountable for scheduling coverage for busy hours, tracking peak hours to ensure coverage for increased sales hours
- Creating an environment that inspires and encourages the growth and engagement of associates
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Oversaw daily operations and staff management in a high-volume retail environment.
- Reporting daily, weekly, quarterly and yearly sales to my District Manager
Salon Manager
Ulta Beauty
Asheboro
05.2019 - 10.2020
- Managed daily salon operations and staff schedules to ensure smooth service delivery.
- Trained and mentored team members on customer service and product knowledge.
- Implemented inventory management procedures to maintain optimal stock levels.
Retail Sales Manager
Ulta Beauty
Asheboro
09.2018 - 05.2019
- Led daily operations to ensure a seamless shopping experience for customers.
- Managed inventory levels to support product availability and minimize stock discrepancies.
- Trained and mentored staff on product knowledge and customer service techniques.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
Prestige Sales Manager
Ulta Beauty
Asheboro
05.2016 - 09.2018
- Led product launches and promotions for prestige beauty brands.
- Trained and mentored sales associates on product knowledge and customer engagement.
- Developed visual merchandising strategies to enhance product displays and appeal.
- Managed client relationships to ensure exceptional service and satisfaction.
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Reviewed marketing collateral for accuracy prior to distribution or publication online.
Front End Manager
Randleman Dry Cleaners
Randleman
08.2007 - 01.2016
- Executing team leadership skills throughout the business, daily.
- Possessing excellent customer service to all guests.
- Responsible for ordering all inventory for the warehouse
- Responsible for all employee performance reviews
- Tracking data for all inventory
Education
Certificate -
Randolph Community College
Asheboro, NC05.2013
License in Cosmetology -
Leons Beauty School
Greensboro, NC10.2010
High School Diploma -
Faith Christian School
Ramseur, NC05.2009
Skills
- Microsoft Office
- Typing
- Customer Service
- Business Management
- Team leadership
- Customer relationship management
- Performance tracking
- Sales analysis
- Employee training
- Staff development
- Strategic planning
- Human resources management
- Business development
- Customer retention
- Service quality improvement
- New business development
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Ulta
10.2020 - Current
Salon Manager
Ulta Beauty
05.2019 - 10.2020
Retail Sales Manager
Ulta Beauty
09.2018 - 05.2019
Prestige Sales Manager
Ulta Beauty
05.2016 - 09.2018
Front End Manager
Randleman Dry Cleaners
08.2007 - 01.2016
Certificate -
Randolph Community College
License in Cosmetology -
Leons Beauty School
High School Diploma -
Faith Christian School